Customer Service Agent

2 weeks ago


Hounslow, United Kingdom Source4 Personnel Solutions Full time

My client is a well established organisation who has grown to be the world’s largest independently owned express courier network with over 1000 offices in 209 countries and territories. Our client is looking to expand their customer service team with an additional headcount to support the current team. **The role**: - Classic customer service role in a busy office where service excellence is key to the business **Skills**: - Very strong understanding of English Language (Including communication and written skills) - Ability to work within a team, as well as using own initiative and a "can do" positive attitude - Deal with situations where the customers’ expectations have not been met and achieving an outcome that gives the customer with a positive impression of Skynet - Ability to produce detailed customer reports on shipment status and overall service performance **Requirements**: - DBS Certificate (formerly known as Disclosure Scotland Certificate) - A complete and up to date 5 year work history for security **Duties**: - Dealing with telephone queries - Use of in House System to print manifests and update service level reports for customers - Light use of Excel - checking the delivery status of shipments using in House Systems - Use of Outlook Hours of work Monday to Friday - 09:00 to 17:30 Please note:



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