Junior Call Centre Advisor
4 days ago
**Role Overview**:
As a Junior Call Centre Advisor, you will be the first point of contact between customers and our brand partners. Your role will involve handling inbound and outbound calls, providing excellent customer service, and supporting marketing campaigns by gathering information and promoting services.
**Key Responsibilities**:
- Handle incoming and outgoing calls in a professional and engaging manner
- Represent client brands accurately and confidently
- Answer customer enquiries, resolve basic issues, and escalate where necessary
- Promote products or services in line with campaign objectives
- Record customer interactions and update internal systems
- Support the wider marketing team by collecting feedback and insights
- Maintain a positive and energetic approach in every conversation
**What We’re Looking For**:
- Clear and confident phone manner
- Excellent communication skills
- Friendly, professional attitude with a customer-first mindset
- Ability to work in a fast-paced environment and remain calm under pressure
- Interest in marketing, customer engagement or sales
- Eagerness to learn and grow - no prior experience required; full training provided
**What We Offer**:
- Full training and mentoring from experienced team members
- Friendly and supportive team culture
- Opportunity to work on exciting and diverse campaigns
- Career growth potential within a growing company
- If you're ready to kickstart your career in marketing and customer service, and you're excited about speaking to people and making a difference, this could be the perfect opportunity for you. We look forward to welcoming motivated and enthusiastic individuals to our team._
Pay: From £30,000.00 per year
Additional pay:
- Bonus scheme
- Yearly bonus
**Benefits**:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Work authorisation:
- United Kingdom (required)
**Location**:
- Leeds LS1 (required)
Work Location: In person
Application deadline: 22/06/2025
Expected start date: 23/06/2025
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