Junior Call Centre Advisor
2 days ago
**Role Overview**
As a **Junior Call Centre Advisor,** you will play a key role in supporting our marketing campaigns by speaking directly with customers over the phone. Whether you're providing information, handling enquiries, or setting appointments, you'll be contributing to a positive customer experience and helping drive campaign success.
**Key Responsibilities**
- Make outbound calls to engage with potential and existing customers
- Deliver accurate product or campaign information in a clear and professional manner
- Answer inbound calls and assist customers with enquiries or concerns
- Follow scripts and campaign guidelines while personalising interactions
- Record customer details and feedback accurately in CRM systems
- Meet daily/weekly call targets and KPIs set by the team leader
- Collaborate with the marketing and events team to ensure message consistency
**What We’re Looking For**
- Excellent verbal communication and listening skills
- A friendly, confident, and persuasive phone manner
- Ability to remain calm and professional under pressure
- Strong attention to detail and good data entry skills
- A positive, team-oriented attitude and willingness to learn
- Previous experience in a call centre or customer-facing role is a plus, but not required - full training will be provided
**What We Offer**
- Comprehensive onboarding and training programme
- Opportunities to progress into team leadership or marketing roles
- Supportive, fun, and inclusive work environment
- Exposure to exciting brands and marketing campaigns
**Looking to kick-start your career in marketing and customer service? Join our team and be part of a company where your voice matters and your growth is encouraged.**
Pay: From £30,000.00 per year
Additional pay:
- Bonus scheme
- Yearly bonus
**Benefits**:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Work authorisation:
- United Kingdom (required)
**Location**:
- Leeds LS1 4DW (required)
Work Location: In person
Application deadline: 13/07/2025
Expected start date: 14/07/2025
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