Junior Call Centre Advisor

3 days ago


Leeds, United Kingdom GLOBELINK FALLOW LIMITED Full time

**Role Overview**:
As a Junior Call Centre Advisor, you’ll be the first point of contact between customers and the brands we represent. You’ll assist with inbound and outbound calls, answer queries, promote services, and ensure a positive customer experience at all times. This is an excellent opportunity for someone looking to start a career in marketing and customer service.

**Key Responsibilities**:

- Handle inbound and outbound calls in a professional and friendly manner
- Assist customers with enquiries, product information, and service support
- Promote client services and generate interest during conversations
- Maintain accurate records of customer interactions and feedback
- Meet individual and team targets related to quality and productivity
- Work collaboratively with team members and supervisors to ensure service excellence
- Stay up to date with product knowledge and client campaigns

**What We’re Looking For**:

- Excellent verbal communication and listening skills
- A positive and customer-focused attitude
- Basic computer literacy and attention to detail
- Willingness to learn and take on feedback
- Ability to remain calm and composed under pressure
- No previous experience required - full training will be provided

**What We Offer**:

- Full training and ongoing support
- Opportunities for professional development and progression
- Friendly and inclusive working environment
- Regular team-building events and incentives
- A chance to work with well-known brands in the marketing space
- If you're enthusiastic, eager to learn, and enjoy speaking with people, we'd love to hear from you. Start your journey with a supportive team and grow your career in a fast-paced marketing environment. _

Pay: From £30,000.00 per year

Additional pay:

- Bonus scheme
- Yearly bonus

**Benefits**:

- Additional leave
- Bereavement leave
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

**Location**:

- Leeds LS1 (required)

Work Location: In person

Application deadline: 22/06/2025
Expected start date: 23/06/2025



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