Resident Liaison Officer

Role Overview:
**In a Nutshell**

We have a fantastic opportunity for a Resident Liaison Officer to join our team within Vistry Partnerships London, at our Stratford office.

As our Resident Liaison Officer, you will be responsible for all administrative and organisational support for the aftersales team while taking a key role in supporting and managing all resident related communications.

We are pleased to say, this role can accommodate agile working arrangements.

**Let’s cut to the chase, what’s in it for you**
- Competitive basic salary and annual bonus
- Agile working arrangements possible for this role
- 28 days annual leave plus bank holidays, and the option to buy up to 5 days per annum
- Private Healthcare
- Company contributory pension scheme
- Life assurance - 4 x your annual salary
- Sharesave scheme
- Cycle to work scheme - up to £3000
- Support with a professional membership
- Denplan, GymFlex and many more

**In return, what we would like from you**
- Behave in line with our company values - Integrity, Caring and Quality
- Strong ability to communicate at all levels with multiple internal and external stakeholders.
- Ability to work accurately under pressure to meet project targets.
- Ability to prioritise workload when managing multiple tasks.
- Previous administrative/ RLO experience working in a fast-paced, changing environment.
- Thrives on a wide variety of tasks.
- Experience of working in a high
- pressured environment on major construction projects.
- Strong monitoring and reporting skills.
- A high standard of IT literacy, including full proficiency in Microsoft 365 - Word, Excel, Teams, Sharepoint, Outlook, Onedrive.
- Experience of Customer Service, Client and Public facing roles within the construction industry.
- Knowledge of new homes/home sales process and structure including home demonstrations and handovers.
- Understanding of warranties, aftercare and defects.

**More about the Resident Liaison Officer role **
- Providing all administrative and organisational support to the Aftersales Team in line with company standards and protocols.
- Safe and efficient management in conjunction with the team of the office and welfare facility on construction sites.
- Proactively engage with customers and communicate upcoming activities and ensure any works are carried out with minimum disruption to residents and that any incidents, communications and engagements are managed promptly and professionally.
- Schedule and attend regular residents’ meetings, workshops and events for customers.
- Work with the team to produce newsletters for customers.
- Maintain regular communication with residents, in particular those in ongoing phases of the development in respect of the timing of the works, both verbally and in writing as required.
- Maintain records and monitoring reports in respect to resident’s complaints and / or incidents and feedback.
- Learn the USP for the area and development, share with the team and utilise with residents. Record and maintain detail.

**Finally, let’s tell you about us **

Vistry Group came together at the start of 2020, bringing together the energy, talent and deep-rooted experience of Bovis Homes, Linden Homes and Vistry Partnerships. With a wide range of skills, experience and backgrounds - we have come together to live our values of Integrity, Caring and Quality.

We are all about people, and it is our people, around 3000 of us, who have created a UK top-five housebuilder, with a five-star rating. We care about the wellbeing of our people and we value diversity and inclusion, seeking to create a supportive, dynamic environment where talented and dedicated people can develop their career.**#LI-Hybrid