Junior Call Centre Representative

1 week ago


Manchester, United Kingdom INFINITYGLOBAL HOLDING LTD. Full time

**Role Overview**

As a Junior Call Centre Representative, you will be responsible for handling inbound and outbound calls, assisting customers with queries, and promoting our marketing services in a friendly and professional manner. You will be an essential part of our customer contact team, ensuring excellent service and contributing to the success of our campaigns.

**Key Responsibilities**
- Manage a high volume of inbound and outbound calls in a professional and timely manner
- Provide product/service information to customers clearly and concisely
- Assist customers with queries, complaints, or feedback, ensuring a positive resolution
- Update and maintain customer records accurately in the system
- Support marketing campaigns by engaging with prospects and collecting insights
- Meet daily and weekly call and service targets
- Work closely with team members and supervisors to improve overall performance

**Requirements**:

- Strong communication and interpersonal skills
- Confident and professional phone manner
- Good listening skills with a customer-focused attitude
- Ability to multitask and manage time efficiently
- Comfortable working in a fast-paced environment
- A positive, team-oriented mindset with a willingness to learn

**What We Offer**
- Full training provided - no prior experience needed
- Supportive team environment and career development opportunities
- Performance-based recognition and incentives
- Modern office environment with regular team socials

**If you're looking to gain experience in marketing and customer service, and you're passionate about speaking with people and problem-solving, this is the ideal opportunity to kick-start your career.**

Pay: From £30,000.00 per year

Additional pay:

- Bonus scheme
- Yearly bonus

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

**Location**:

- Manchester M2 6LW (required)

Work Location: In person

Application deadline: 01/06/2025
Expected start date: 02/06/2025



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