Neighbourhood Officer

Are you looking for a new challenge in housing, working with our communities? We are looking to recruit a neighbourhood officer to our Hampshire team.

**What you’ll be doing**

You’ll provide an effective and flexible landlord service to our customers to build communities our customers are proud to live in. You’ll predominantly be based in the Andover area, but may need to support the team with their patches on occasions.

With a risk-based approach, you’ll manage properties dealing with all aspects of tenancy and estate management.

You’ll work in conjunction with our customers daily, supporting them with tenancy enquiries and where appropriate, addressing tenancy breaches, creating action plans including enforcement of tenancy conditions. You’ll complete neighbourhood inspections, liaising with relevant colleagues to remedy any repairs or maintenance.

**About you**

You’ll have experience of working in a customer facing role, approaching daily challenges enthusiastically. It is essential that you have tenancy and estate management experience with the ability to flexibly respond to unplanned situations and possess problem-solving skills is essential.

You’ll be liaising with our customers daily, so you’ll have experience of handling challenging situations with a wide variety of customers with varying needs and you’ll need good knowledge of housing practice and legislation.

You must be organised and able to manage and prioritise a diverse workload with competing demands. Working in a fast-paced role, you’ll possess excellent communication skills with the ability to work at pace, with accuracy and be a proficient user of IT including the Microsoft office suite.

You’ll need to hold a full UK driving licence with access to your own vehicle for work purposes and have the ability to travel across our operating regions.

**What’s in it for me**

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

- Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them and their team
- A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, virtual GP services, mental health training and a health cash plan for all
- We invest in colleagues’ careers and development through our leader and colleague development frameworks
- Defined Contribution Pension and attached life assurance
- Volunteering hours available to all colleagues to enable them to give back
- Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
- Enhanced leave
- We celebrate colleagues who go above and beyond with a range of personalised thank you and monthly and annual awards.

**About Aster Group**

Now is a really exciting time to join us. We’re working towards our vision of everyone has a home. It’s a bold statement but one everyone across our business is passionate about. Our purpose is to improve people’s lives. We provide safety and security through our reliable landlord services and we supply a wide range of housing options in response to the housing crisis. We believe that work isn’t somewhere you go, it’s something you do. No two days are the same here, and agile working is the norm rather than the exception.

We’re on an exciting transformation journey. Our business strategy is clear. Our vision is bold. And what sets us apart is The Aster Way. The Aster Way is not just a set of words. It’s a shared understanding of the way we work - creating a fair and inclusive culture. It’s a set of straightforward principles that underpin everything we do, every day. From how we lead and learn, to how we collaborate, communicate and innovate, this is how we’ll reach our vision - that everyone has a home.

At Aster, we have a customer first culture, with customers at the heart of everything we do, so we expect all our colleagues to be motivated and inspired to deliver a positive customer experience.

We’re a not-for-dividend business established in 1990 and have over £1.6 billion worth of assets. We own and maintain over 30,000 homes, provide services to approximately 90,000 customers and employ 1,300 people. The Aster Foundation is our way of giving something back. It’s the work we choose to do over and above our landlord and development activities.

**Ready to apply?**

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your CV along with a supporting statement.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any backgro