Income Recovery Officer

Were VIVID We offer a vibrant friendly inclusive culture that supports develops and attracts the best people Were recruitingfor anIncomeRecoveryOfficerto join our teamin BasingstokeThis is apermanent full time role working 37 hours a weekwith a minimum of 20% of this to be office based to promote collaboration and team working.Want to know what we can offer you 26 days holiday (plus bank holidays) with the opportunity to buy or sell annual leave A productivity-related bonus scheme to enhance your take-home A generous contributory pension of 6%. Well match employee contributions between 7% and 10% Life assurance paid at x 3 annual salary Private medical insurance Health care cash plan called Medicash Enhanced pay for maternity paternity adoption and shared parental leave Access to counselling legal and financial information Electric car scheme Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmesHeres the facts about the role:Were looking for a proactive and customer-focused Income Recovery Officer to join our team. Youll manage a caseload of rent arrears accounts working through the recovery process while ensuring customers receive the right support to sustain their tenancies. Eviction will always be the last resort and youll play a key role in helping customers maintain their homes.Key Responsibilities will include: Managing a caseload of rent arrears accounts in line with agreed procedures Engaging with customers to record contacts agreements and referrals Providing tailored support and advice to help customers sustain tenancies Developing a strong understanding of benefits and payment processes Working collaboratively with internal teams such as neighbourhoods and tenancy support and external agencies including housing options the Department of Work and Pensions (DWP) and homelessness services Ensuring business and customer impacts are considered in all recovery actions.Youll bring a wealth of experience in dept recovery and working in a customer-centred environment. Youll also havedemonstrable awareness and knowledge of the social housing sector. Youll have strong communication and relationship building skills as well as the ability to work effectively with internal and external stakeholders.This role is subject to a satisfactory DBS check which will be carried out upon successful appointment.Interviews are due to take place 15December (subject to change).The CompanyWere a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home and from the moment customers move into their VIVID home were here to help with that and more.Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term and this means in the quality safety and energy efficiency of existing homes and neighbourhoods with a firm focus on improving services so theyre easy to use and access by our customers.Were addressing the shortage of affordable housing in the south building the right type of homes to meet the needs of our local communities. Were the sixth largest developer of new homes amongst housing associations in England having built over 1500 last year.This is summed up in our vision More homes bright futures. Living VIVIDAs a people business we work hard to create a high-performing and fun working environment. We invest in our peoples development whilst looking after their wellbeing with our award-winning initiatives. Private medical / medicash benefitsEnhanced paternity / maternity leaveQualification funding supportElectric car schemePreviousNextWere committed to diversity and inclusion and want people from all walks of life to apply for our vacancies.Were a disability confident leader with disabled-friendly offices and well make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form.If you need additional support with your application please get in touch with uson or email.Well be happy to help.DocumentsRequired Experience:Unclear Seniority Key Skills Accounting Software,Accounting And Auditing,Accounts Receivable,Accounts Reconciliation,Computer Data Entry,Cooperate risk management,Accounting & Finance,Collection And Recovery,Account Management,Cash Management,Communication,Conflict Management,Microsoft Excel,Telephone Skills,Customer Relationship Employment Type : Unclear Experience: years Vacancy: 1