Customer Service

19 hours ago

Mitcham, United Kingdom Endeavour Employment Solutions Full time

Endeavour Recruitment has an excellent career opportunity for an Account Manager / Trainer to join a diverse, established and growing company based in Surrey.

You will have the option of working remotely, in the office or a mix of both. However, you will be expected to attend the office for certain meetings or events, and will be expected to attend on-site client meetings, training, and conferences.

**Aims of the Product Trainer**:

- The Account Manager will be expected to oversee the delivery of training and other services to existing clients.
- Will work to maintain good customer relationships, ensuring that high levels of customer satisfaction are maintained.
- The role is evenly split between administering the delivery of training services, and managing relationships with existing clients using suite of products.

**Responsibilities**:

- Promoting, managing and recording the delivery of training courses under the supervision of the training lead.
- Arranging training logistics, including travel and accommodation for trainers when requested.
- Capturing and recording training feedback in line with the Customer Feedback Management procedure.
- Maintaining accuracy of training resources, including but limited to web resources, the training database and documentation.
- Serving as a lead point of contact for a select group of customers.
- Developing a 'trusted advisor’ relationship with key accounts.
- Arranging and attending regular meetings with customers to review the service provided and the products to which they subscribe.
- Identifying opportunities for new business with existing clients, and passing them to the sales team for follow up.
- Engaging with customers to understand their business processes in order to get the best use of the software and training.
- Maintaining up-to-date knowledge on a wide range of products.
- Developing and maintaining industry knowledge (training will be provided).
- Assisting with product implementation for new clients, including installations.
- Attending meetings, conferences and other industry events, including possible overnight stays. Ensuring service level obligations are met.

**Essential Skills**:

- Excellent oral and written communications skills.
- Excellent presentation and negotiation skills with the ability to convey complex themes.
- Able to build strong business relationships.
- Ability to problem solve and use initiative when required.
- Self-motivated, ability to work independently.
- Highly organised and able to cope with multiple responsibilities.
- Willingness to travel including overnight stays.
- Confident presenting to groups of people.
- Good computer skills, with ability to use Microsoft Office (Outlook, Excel and Word) to an intermediate level.
- Bachelors degree or equivalent number of years experience.

**Desirable Skills**:

- Experience working in the social housing sector.
- Experience arranging events or training.

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