Customer Service Advisor

24 hours ago

Mitcham, United Kingdom FMG Repair Services Full time

**Customer Service Advisor**
**Location: Mitcham**
**Salary: up to £28,000 per annum. **Plus, benefits and bonus.
**Hours**: 47.5 hours per week.

**Benefits**: This job includes:

- 22 days’ holiday plus Bank Holidays,
- Workplace Pension and Life Assurance
- Employee Assistance Programme.
- Cycle to Work Scheme
- Uniform

This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site.

As part of a team of specialist Customer Service Advisors you are the face of our Bodyshops. Working on reception, you are responsible for booking customer cars in for repair/attention which is why an important aspect of the role is to prepare job cards and files as necessary, all the while maintaining and efficient and effective filing system for associated paperwork. You will also need to be able to provide vehicle progress reports when requested by the customer. You will arrange and allocate courtesy cars for customers and on completion of the job, collect payment from the customer, paying particular attention to banking/ security arrangements and the payment of excesses on certain insurance policies.

You will report into the General Manager who has been with the business for a number of years. They are as passionate about Customers as they are about their Team and is absolutely determined to make their Bodyshop the best in group. It’s an amazing team

**About You**

As a Customer Service Advisor, we would like you to have an interest and passion in what we do. With a professional appearance we would also appreciate it if you have a customer focus and teamwork mentality and are IT Literate. Problem solving and understanding when to escalate problems would be highly advantageous as would the ability to identify and fully support development of retail sales opportunities. As a given you must have experience working in fast paced role, within the automotive industry, be that dealership, accident repair, or sales. Confidence and competence in written and spoken communication is a must, along with a full UK Driving Licence.

We will help and support you with the rest.
**As a Customer Service Advisor, we offer**:

- A competitive starting salary with an amazing bonus scheme.
- Additional employee benefits (including employee assistance, life assurance, pension, colleague assistance programme, retailer discounts, bike to work scheme and many more)
- A clear career development pathway and our commitment to supporting your professional development through in-house and industry-recognised training.
**Be part of the future of FMG Repair Services

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