Systems & Network Administrator

**Systems / Network Administrator**

Sprung Studios is looking for a Systems / Network Administrator to join our team

This role will involve providing IT support to employees whether they are working remotely or in the office, whilst also supporting the IT Systems Manager and Head of IT.

**Who we are**:
Sprung is a globally recognised partner for the games industry and has worked on some of the biggest games for clients such as EA, Microsoft, Bethesda, SEGA and many more.

**Our Values**:
We make Sprung Studios a great home for people who love making games by setting a high bar for diversity and inclusion, and fostering a fair, collaborative, high-performing culture.

**We believe**:

- That people work better when they have a healthy work/life balance (no overtime or crunch)
- In mental health being a primary focus for our studio
- That people work better with a mixture of remote and in-person collaboration
- That teams win together only when they are both diverse and inclusive.
- In leveraging our strengths, knowing our weaknesses, and being honest about both is the best way to succeed, whether that’s in the office or in a game.
- That work can be a place where you make lifelong friends, partner with ambitious teammates, and embrace the joy of making games.
- That these beliefs will help us surface the best ideas, challenge the status quo, and ultimately make better games.

**What you’ll do**:

- Provide operational administration and configuration support for our server and network solutions
- Execute error analyses of various server systems on a regular basis
- Work independently and with authority to make decisions for best operational results, balancing proactive and reactive system monitoring activities.
- Exhibit strong customer service, communication and partnership skills - internally and externally
- Diagnosing and supporting employees’ technical issues with their IT including hardware, software, network, and internet connectivity.
- Monitor and maintain effective backup solutions and complete integrity tests
- Managing software licenses and permission schemes
- Use ticketing systems to track current and future IT requests
- Create IT documentation and network guides/ policies for the studio
- Work with clients to configure and support IT solutions on a project by project basis
- Configure and deploy VPN and remote working solutions

**Experience and requirements**:

- Quickly grasp and understand requirements for each department at the studio
- Quickly grasp and understand studio working processes
- Experience and understanding of projects lifecycle (Initial IT Setup through to project end and archiving)
- Ability to talk to clients at a technical level to understand project requirements
- Ability to prioritise tasks and manage day-to-day based on the current climate, future initiatives and studio direction
- Ability to guide and support IT Support technicians in the studio through experience and priorities
- Ability to set up group policies and configuration profiles through JamF and at the network level
- Ability to configure and maintain different VPN, LAN, WAN and VLAN solutions
- Ability to configure and deploy different remote working solutions (But not determining which is best)
- Ability to configure internal network and security to adhere to client requirements
- Ability to audit and security logs and security scan alerts
- Maintain system-wide backups and redundancy solutions
- 5+ years of experience

**Salary & Benefits**:
Private Health Insurance

Work from home: Monday & Friday and bank of 12 days to use when necessary (if commute is less than 10 minutes)

Dog friendly office

Flexi-hours around core hours

Regular socials

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£35,000.00 per year

**Benefits**:

- Casual dress
- Free parking
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Brighton

Reference ID: Sprung001