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Customer Care

2 weeks ago

Hemel Hempstead, United Kingdom Boston Scientific Corporation Full time

**Customer Care - FIM - Maternity Cover - FTC 1 year**:

- Remote Eligible: Hybrid- Onsite Location(s): Hemel Hempstead, GB**Boston Scientific transforms lives through innovative medical solutions that improve the health of more than 30 million patients around the world each year.**

We’re at the forefront of the medical device industry - leading, evolving it to address unmet and emerging needs in healthcare.
Our culture powers our performance and we turn our shared vision into value with the contribution of our 36.000 colleagues around the world.

**Customer Care - FIM - Maternity Cover**

At Boston Scientific, you will have the opportunity to put your expertise into practice by delivering breakthrough services and solutions that create value for patients, customers and employee. You will be part of an agile and high performing team committed to advance science for life. That’s why we say that a career with Boston Scientific is more than just a job, it’s personal.

**Purpose Statement**

Works in line with Local Sales strategies to support achievement of sales growth to plan. Focus on customer support, order handling, complaint handling and assist the sales force wherever needed.

**Key Responsibilities**
- Process stock deliveries to sales representatives in Region, as well as inventory transfers (for CS Rep II only).
- Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).
- Arrange special deliveries on request.
- Control and send out invoices.
- File ordering documents and related records.
- Handle service complaints from customers and/or sales representatives.
- Follow-up short term consignment stocks with customers and sales representatives (for CS Rep II only).
- Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc.
- Handle backorders.
- On request, act as back-up for colleagues within the CS team (for CS Rep II only).

**What we can offer to you**:

- Inspirational colleagues & culture
- Career Development
- Fast Growing and innovative environment
- A team-oriented company culture
- Excellent training/development programmes
- Company with a purposeful mission
- #LI-Hybrid

**_We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law._**

**Requisition ID**:555141

**Job Segment**:Medical Device, Customer Service, Healthcare