Specialist Customer Care

6 days ago

Hemel Hempstead, United Kingdom Barclays Full time

**Customer Service Advisor**
**Hemel Hempstead**
**Salary - £23,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefits**

**Shift - 35hrs per week, rotating between 7am-11pm Monday to Sunday**

As a Barclays Customer Service Advisor, you will get an exciting opportunity to be on the frontline to serve customers and address the more complex needs with a focus on achieving the best outcomes for our customers and clients. For this role, you will be recognizing the needs of our customers as you take ownership of your own personal development, while we notice and support your ambitions. Get this chance to grow your skills and develop into leadership roles being a Barclays Customer Service Advisor.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

**What will you be doing?**
- Working collaboratively as a team across multiple channels, personalising each interaction with a customer, and providing backing and outcomes to best suit the customers’ needs
- Fulfilling customer requests whilst demonstrating professionalism and empathy to ensure each customer is valued
- Demonstrating understanding of our processes/policies to ensure that customers are confident in our colleagues, and knowing when to escalate where appropriate
- Educating each customer on a range of products and services as well as the different channels they can utilize to engage with us directly
- Investigating emotive and complex customer and client queries, concerns, and complaints related to an extensive range of products
- Engaging in a fast-paced environment, reviewing relevant information, and making decisions and actions
- Taking inbound calls at times and listening to customers’ specific circumstances while tailoring the relevant solutions to their needs

**What we’re looking for**:

- Excellent communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach
- A genuine passion for helping others with a customer centric mindset
- The ability to educate our customers on a range of products and services
- Proficiency in fraud investigation, processes and systems reviewing relevant information and making decisions and actions

**Skills that will help you in the role**:

- Ability to work seamlessly as part of a team but also to their own initiative
- Proven ability to use Microsoft Office to a high standard
- Experience in Retail Banking is desired but not essential, as we are looking for people that are passionate about customer service

**Where will you be working?**
You will be based in one of our Branches which are the heart of Barclays. Branches are changing both in the way they look and the way our colleagues work in them. We aim to have someone on hand to help our customers with their banking needs from the moment they walk in, creating an exquisite customer experience, face to face, while using technology to create the quickest, most seamless experience for them.

LI-Hybrid
BranchHybrid
CS_Opportunities

  • Customer Care Parts Coordinator

    1 week ago

    Hemel Hempstead, United Kingdom Think Specialist Recruitment Full time

    Job DescriptionHemel Hempstead , HertfordshireFull-time£28,000 to £30,000Reference: 4805Customer Care Parts CoordinatorHemel Hempstead, Maylands areaFull-time, Office-based 8.30-5, Monday- FridaySalary up to £30k + life assurance, enhanced pension and good holiday allowanceAre you an organised administrator who would love the variety of being in an...

  • Customer Service Advisor

    1 week ago

    Hemel Hempstead, United Kingdom Think Specialist Recruitment Full time

    Job DescriptionCustomer Service Advisor- Hemel HempsteadWe are exclusively working with a long-standing client in Hemel Hempstead, who are an award-winning company within the international logistics and transport industry, looking to recruit a Customer Service Advisor on a permanent basis.Are you an skilled Customer Service advisor with previous experiencee...

  • Customer Care

    1 week ago

    Hemel Hempstead, United Kingdom Bruce's Full time

    Here at Bruce’s we are looking for a Customer Care team member to join us at our Country Hills Centre on 12 month fixed term contract. **About Us** Founded in 2008, we have become the UK’s recognised leader in Doggy Day Care and are fluent in dog.Our purpose at Bruce’s is to unleash happiness and enrich the lives of more dogs and their families and...

  • Customer Care

    6 days ago

    Hemel Hempstead, United Kingdom Bruce's Full time

    Passionate about providing exceptional service to pet parents? Join our team at country Hills in Hemel Hempstead, where you'll support happy pups and their owners with great customer care. **About Us** Founded in 2008, we have become the UK’s recognised leader in Doggy Day Care and are fluent in dog. Our founder, Bruce Casalis, sits on the board of...

  • Planning and Customer Service Specialist

    3 weeks ago

    Hemel Hempstead, United Kingdom Hunter Selection Full time

    Planning and Customer Service Specialist Hemel Hempstead Mon-fri days £30,000-£32,000 25 days holiday + banks Overtime I'm currently recruiting for a multi-national company who is well-established in the local area and the UK. Whilst the company rarely recruit due to a low turnover of staff and long-serving employees, they currently have an exciting and...

  • Planning and Customer Service Specialist

    3 days ago

    Hemel Hempstead, United Kingdom Hunter Selection Full time

    Planning and Customer Service Specialist Hemel Hempstead Mon-fri days £30,000-£32,000 25 days holiday + banks Overtime I'm currently recruiting for a multi-national company who is well-established in the local area and the UK. Whilst the company rarely recruit due to a low turnover of staff and long-serving employees, they currently have an exciting...

  • Specialist Behavioural Support Worker

    3 weeks ago

    Hemel Hempstead, United Kingdom Look Ahead Care Support and Housing Full time

    We're looking for a kind, compassionate and resilient Specialist Behavioural Support Worker to join our learning disabilities service in Hertfordshire. £23,046.00 per annum, working 32 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we...

  • Care Assistant

    6 days ago

    Hemel Hempstead, United Kingdom Parador Care Support Ltd Full time

    Are you looking to expand your skills and enhance your career as a Personal Care Assistant? Parador Care Support is recruiting for a client in the HP3 Hemel Hempstead area. If you are interested in joining the team and helping our client, please do not hesitate to contact us by forwarding your CV. Parador Care Support is seeking Care assistants (preferably...

  • Customer Care Coordinator

    1 week ago

    Hemel Hempstead, United Kingdom DBD Distribution Full time

    **What you’ll get**: - 25 Days Holiday + Bank Holidays - Up to 10% Company Bonus - Pension - Healthcare Cash Plan - Life Assurance - Length of Service Awards - Retail and Days Out Discounts - Enhanced Family Policies - Charity Day - Team & Company Events **A bit about us**: We have been leaders in supplying Kitchen and Appliance solutions to the New...

  • Technical Customer Support Specialist

    2 weeks ago

    Hemel Hempstead, United Kingdom team.blue UK Full time

    Company overview: was created in June 2019 by the merger of the regional leading hostingproviders Combell Group Register Group and TransIP Group. is the most trusted digital enabler and an ecosystem of successful brands working together across regions to provide customers with everything they need to succeed online. is a leading digital enabler for companies...