Customer Care

Passionate about providing exceptional service to pet parents? Join our team at country Hills in Hemel Hempstead, where you'll support happy pups and their owners with great customer care.

**About Us**
Founded in 2008, we have become the UK’s recognised leader in Doggy Day Care and are fluent in dog.
Our founder, Bruce Casalis, sits on the board of directors for the Pet Industry Federation and has acted as an advisor for the likes of DEFRA, Dogs Trust and RSPCA.
Our purpose at Bruce’s is to unleash happiness and enrich the lives of more dogs and their families and we achieve this through our values P.A.W.S (Pawsitivity, All fur one, Wag for it and Sniff out the new stuff).

We believe that Paw-sitivity rocks When it comes to our team, our dogs and our customers we’re caring and All fur one. We work hard, are passionate and Wag for it because we love what we do.

And, like our doggy friends, we’re forever curious to Sniff out new stuff.

Our values help guide how we behave, remind us what’s important to ourselves, to dogs and their families and what fires us up as a pack.

**What You'll Be Doing**
As a Customer Care Specialist at our Country Hills centre, your mission is to ensure our customers receive top-notch service and communication. Your daily tasks will range from sharing delightful stories about our furry guests' first day to addressing customer inquiries and requests. Working 40 hours a week between our opening times of 7am-6pm Monday to Friday.
Here's a glimpse of your responsibilities:

- Strive for excellence in customer service, ensuring every customer interaction exceeds their expectations.
- Skilfully handle customer queries and complaints, escalating issues when necessary.
- Greet customers and their adorable dogs, ensuring a smooth check-in and check-out process.
- Be the friendly face that checks in with customers, especially during special milestones.
- Ensure all additional services and photos are completed promptly, efficiently allocating and sending them out.
- Keep a watchful eye on field numbers and bus space, expertly allocating boarding requests to the team.
- Tackle dog behavioural concerns with confidence, understanding that these can be challenging conversations.
- Maintain up-to-date and accurate notes of customer interactions.

**About You**
You are someone who is passionate about delivering above and beyond customer service with a love for dogs.
You will have exceptional communication skills and be able to deal with all types of situations and difficult conversations.
With strong IT and organisational skills you will work effectively at a fast pace and thrive in a self-directed work environment.
You are someone who embraces a challenge and works under time pressure with a can-do mindset and enthusiasm. Giving 100 pawcent in everything you do all while radiating positivity,

**Why Unleash Your Potential With Us**:
It goes without saying you will have lots of dogs to cuddle and play with.
If you have your own dog they can come to work with you for FREE - providing Bruce's is right for them.

At Bruce’s we’re always striving to learn more about dogs and our staff receive training from our expert dog trainers as well as ongoing personal development support.

Our benefits don’t stop there:

- Subsidised Muck Boots and free uniform.
- Working in an idyllic, rural location.
- Wagestream
- Employee Rewards and Recognition programme.
- Membership to LifeWorks, the world’s largest employee assistance programme.
- Membership to Bravo Benefits our benefits platform to include cycle to work, retail discounts and loads more.
- Pension contributions.

**Job Types**: Full-time, Permanent

Pay: £24,211.20 per year

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person