Customer Care Colleague

2 weeks ago

Hemel Hempstead, United Kingdom Barclays Full time

**Customer Service Advisor - Branch**
**Hemel Hempstead**
**£23,300 per annum + Excellent Benefits**
**Rotating between 7am-11pm Monday to Sunday**

As a Barclays Customer Service Advisor, you will be accountable for serving the more complex needs of our customers and clients with a focus on achieving the best outcomes for them. For this role, you must have compassion and a desire to take ownership of your personal development, while we notice, nurture, and support your ambitions. Grow your skills and develop into leadership roles being a Barclays Customer Service Advisor with our multiple opportunities and service centres seen as a hotbed of talent for our entire business.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

**Working Flexibly**

This opportunity is location flexible. We will consider requests for locating the role at an alternative Barclays’ key UK office from that advertised.

**What will you be doing?**:

- Working as a team across multiple channels, personalising each interaction with a customer, and providing backing and outcomes to best suit the customers’ needs
- Fulfilling customer requests whilst demonstrating professionalism and empathy to ensure each customer is valued
- Demonstrating knowledge of our processes/policies to ensure that customers are confident in our colleagues, and knowing when to escalate where appropriate
- Educating each customer on a range of products and services as well as the different channels they can utilize to engage with us directly
- Investigating emotive and complex customer and client queries, concerns, and complaints related to an extensive range of products
- Engaging in a fast-paced environment, reviewing relevant information, and making decisions and actions autonomously
- Taking inbound calls at times and listening to customers’ specific circumstances while tailoring the relevant solutions to their needs

**What we’re looking for**:

- Solid communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach
- Demonstrated experience in using Microsoft Office to a high standard
- Ability to educate customers on a range of products and services available to them
- A genuine interest in the customer or being customer-centric

**Skills that will help you in the role**:

- Ability to work seamlessly as part of a team while taking initiatives
- Experience in Retail Banking is desired but not essential as we are looking for people passionate about customer service

**Where will you be working?**
Our Bank Court branch is a large branch in the heart of Hemel Hempstead, with nearby transport links, entertainment venues and eateries, perfect for lunch breaks or after work met ups. it’s a vibrant environment that welcomes customers from the local area to really help them in their banking journey.

LI-Hybrid
BranchHybrid

  • Customer Care Coordinator

    1 week ago

    Hemel Hempstead, United Kingdom DBD Distribution Full time

    **What you’ll get**: - 25 Days Holiday + Bank Holidays - Up to 10% Company Bonus - Pension - Healthcare Cash Plan - Life Assurance - Length of Service Awards - Retail and Days Out Discounts - Enhanced Family Policies - Charity Day - Team & Company Events **A bit about us**: We have been leaders in supplying Kitchen and Appliance solutions to the New...

  • Service Colleague

    10 hours ago

    Hemel Hempstead, Hertfordshire, United Kingdom Asda Full time

    Job TitleService ColleagueLocationHemel HempsteadEmployment TypePart timeContract TypePermanentShift PatternWork Shift: DaysHours per Week15Pay Rate£12.60CategoryRetail Hourly Colleagues, Sales StaffClosing Date15 November 2025Service ColleagueOur operation runs 24 hours per day, 7 days per week and with that brings a wide variety of shift patterns. If...

  • Sales Colleague

    2 hours ago

    Hemel Hempstead, United Kingdom Currys Full time

    **Role overview**: **Sales Colleague** Hemel Hempstead Currys, Hemel Hempstead (L02168) Permanent Part Time 8-15 hours per week, with flexibility to work additional hours. £11.50* per hour plus an average bonus per hour of 89p (*rising to £11.80 on successful completion of probation period) At Currys we’re united by one passion: to help everyone enjoy...

  • Store Colleague

    2 weeks ago

    Hemel Hempstead, United Kingdom Pets at Home Full time

    **Store Colleague - Hemel Hempstead** Here at Pets, we want people who are passionate about pets and care about their community, the type of person who stops to greet a passing dog and sits on the pavement to make friends with a cat. People who understand how important pets are to the people who love them, and who want to help us create a friendly, safe,...

  • Store Colleague

    1 week ago

    Hemel Hempstead, United Kingdom Pets at Home Full time

    **Store Colleague - Hemel Hempstead** Here at **Pets**, we want people who are passionate about pets and care about their community, the type of person who stops to greet a passing dog and sits on the pavement to make friends with a cat. People who understand how important pets are to the people who love them, and who want to help us create a friendly, safe,...

  • Specialist Customer Care

    6 days ago

    Hemel Hempstead, United Kingdom Barclays Full time

    **Customer Service Advisor** **Hemel Hempstead** **Salary - £23,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...

  • Customer Care Representative

    2 weeks ago

    Hemel Hempstead, Hertfordshire, United Kingdom Boston Scientific Full time £25,000 - £40,000 per year

    Works in line with Local Sales strategies to support achievement of sales growth to plan. Process orders coming in via fax, e-mail or telephone and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc. Process stock deliveries to sales representatives in Region, as well as inventory...

  • Store Colleague

    2 days ago

    Hemel Hempstead, United Kingdom Pets at Home Full time

    Hemel Hemstead - 16 Hours Join the Pets at Home Group, where you'll enjoy a competitive base pay, with opportunities to earn the Real Living Wage (or more!) through our Earn As You Learn training programmes, as well as being able to achieve additional pay supplements through extra training. At Pets at Home, we have an ambitious plan to become "The Best Pet...

  • Customer Care Representative

    1 week ago

    Hemel Hempstead, United Kingdom Boston Scientific Corporation Full time

    **Customer Care Representative - OTC**: - Remote Eligible: Hybrid- Onsite Location(s): Hemel Hempstead, HRT, GB**Boston Scientific transforms lives through innovative medical solutions that improve the health of more than 30 million patients around the world each year.** We’re at the forefront of the medical device industry - leading, evolving it to...

  • Care Worker

    49 minutes ago

    Hemel Hempstead, United Kingdom Quantum Care Full time

    **Care Worker - Full-time, Part-time and Quantum Flexi (Casual) hours available** **Flexible School Hours Available** **£10.84to £11.65 per hour plus weekend and bank holiday enhancements** At Quantum Care we are proud of our commitment to providing the highest quality care services for over 2000 older people in Hertfordshire, Bedfordshire and...