Patient Care Coordinator

1 week ago

Kingston upon Thames, United Kingdom Kingston Health Centre Full time

We are looking for a PCN Care Co-ordinator/Administrator to join our innovative, friendly team in the heart of Kingston upon Thames. We have an excellent reputation locally, both with patients and as a place to work. We have grown significantly, with our current list size at 27,000 but have maintained a friendly patient focused approach and receive excellent feedback for this.

**Purpose of the role**

The role involves working closely with the practice and the multidisciplinary team (MDT) within the PCN. The role is pivotal in ensuring all patients receive the best possible care and service. The Care Co-Ordinator’s role will be to support the member practices of the PCN in coordinating all key activity including access to services, advice, and information, and ensuring health and care planning is timely, efficient, and patient-centred. The role will include supporting digital initiatives and includes responsibilities for the co-ordination of the patient’s journey through primary care.

**Key duties and responsibilities**

The Care Co-ordinator’s responsibilities include but are not limited to the following:

- To help people to manage their needs through answering queries, making, and managing appointments.
- To support the admin team in the triaging and signposting of patients within the practice following the defined systems in place.
- To work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients.
- To work closely and in partnership with the Lifestyle team including Social Prescribing Link Workers, Health and Wellbeing Coaches, Dietitian and GP Assistant.
- To support patients to utilise decision aids, help create single personalised care and support plans, in line with the best practice.
- To support the PCN team in the delivery of the DES specifications.
- To help people to manage their needs through answering queries, making, and managing appointments.
- To provide co-ordination and navigation with the aid of digital tools for people and their carers across health and care services.

This list is not exhaustive and the post holder may, from time to time be asked to complete tasks outside of this job description as required by the Partners and Practice Managers.

Previous experience of working within general practice is preferred

**Job Types**: Full-time, Permanent

Pay: £26,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

Application deadline: 22/11/2024
Expected start date: 06/01/2025

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