Administrative Assistant

6 days ago

Kingston upon Thames, United Kingdom Kingston Hospital NHS Foundation Trust Full time

Administrative Assistant/Patient Pathway Coordinator
Are you seeking a genuine career path?

At Kingston Hospital we believe in employing the best staff so we can provide an excellent service to all our patients. We value and support our staff and have some excellent opportunities for you to join our busy and friendly teams.

We are recruiting to Administrative Assistants and Patient Pathway Coordinators roles (Bands 2 and 3) in several of our clinical services.

You will be the first point of contact for all administrative issues relating to a patient’s pathway of care. You will work as part of a multi-disciplinary team and provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire process is managed smoothly.

The work is fast-paced and can be complex but you will have the opportunity to support our patients and make sure they receive the best possible care. To do this you will need to be able to work in a calm, logical way and be able to multi-task as each day can be different and challenging.

These roles will ideally suit those with experience within a customer services environment or call centre background with a passion for providing the best possible service to our patients and service users.

In return for your dedication and skills, we offer an optional apprenticeship programme with protected time for study, as well as tailor-made training and development for career growth.You will learn skills that will equip you to progress in a rewarding career supporting NHS clinical services whilst working towards nationally recognised apprenticeship qualifications.We also offer support and a buddying system so that new team members quickly find their feet and help each other learn in a supportive way.

Trust Values

Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:

- Caring - Design and deliver care around each individual patient’s needs and wants.
- Safe - Make the safety of patients and staff our prime concern as safety comes first
- Responsible - All staff take responsibility for the hospital, its services and reputation
- Value Each Other - Value each other's contribution
- Inspiring - We always strive to empower each other to develop and deliver improvements to benefit our patients

In addition we offer a great pension, and staff benefits package which can be found attached to this vacancy.

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