Receptionist

7 days ago

Knutsford, United Kingdom Cottons Hotel & Spa Full time

**Job Ref**:THW8715

**Branch**:Cottons Hotel Spa

**Location**:Cottons Hotel Spa, Knutsford

**Salary/Benefits**:Competitive salary with great benefits + Gratuities

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:mixture of earlies 7am start/mid shifts 12-9.30/late shifts 9.30pm - over 7 days, will include weekends

**Posted date**:14/08/2025

**Closing date**:28/09/2025

**We're looking for a Receptionist to be the public face of our hotel**

You’ll be working in a busy, vibrant environment ensuring thousands of guests receive the warmest of welcomes. As Receptionist, you are a vital part of our guests’ journey, you will likely be the first and last point of contact they have in our hotel.

**Your day to day;**
- Greeting everyone of our guests with a welcoming smile
- Efficiently helping guests whilst the checking in and out
- Providing the highest level of hospitality
- Upselling of rooms and other facilities
- Informing the guests of the hotel’s facilities, offering advice and assistance when necessary

**Who are we looking for?**

As Receptionist, you will be the first person to greet our guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be able to give the warmest of welcomes no matter what is going on around you.

To excel in this position, you will need to be calm under pressure reacting effortlessly to unexpected circumstances, always taking them in your stride.

If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile then this could be the role for you.

**In return, we are offering a rewarding role with scope for career progression along with;**
- A competitive salary, negotiable dependent on experience
- Wagestream - the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave (rising to 33 days after 5 years)
- Health cash plan
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Generous employee discounts
- Life assurance
- Bespoke training programmes accessible to all
- An engaging supportive work environment

Located just outside of the fashionable town of Knutsford, Cottons Hotel Spa is an established hotel offering award winning spa and gym facilities, business facilities, comfy bedrooms and a locally sourced menu. With so much going on, no two days are ever the same at Cottons. Owned by Daniel Thwaites with a good network of nearby commuting towns, Cottons Hotel Spa is perfect for someone looking for a supportive work environment in a busy hospitality venue, surrounded by the lush green Cheshire plains.

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