Hybrid Customer Service Advisor

1 week ago

Leicester, United Kingdom Hastings Direct Full time

**Do you have fantastic people skills? Can you deliver a great customer experience? If yes, we have the perfect job for you in our vibrant Leicester office**

We're looking for people who are as passionate about customer service as we are, don't worry if you don't have the experience of working in a contact centre; we're happy to consider people who thrive on helping people whether this has been in retail, hospitality,or care.

**What you'll be doing?**

You'll provide the very best service to our customers. We'll provide you with 7 weeks of in-depth, full-time, paid training to ensure you are successful in your new career. We'll invest in you and your development with ongoing training programmes so youcan excel in your role as a customer service advisor.

**Hours**: You will work 37.5 hours a week. You'll be working between the hours of 08:00 - 19:00 Monday to Friday. Depending how your rota falls, you will work 3-4 weekends out of 8, 9:00-17:00 Saturday and 09:00-13:00 Sunday.

**Location**: You will work on a Hybrid basis. A few days from home and then a few from our vibrant office is based in Leicester City Centre, right next to the train centre.

**Salary**: Starting £21,200 (excluding annual bonus)

**What does the job entail?**

The calls you receive will be varied; they could include changes to existing policies, giving quotes, taking payments, supporting claims, supporting customers in financial difficulty

Your days will be filled with helping our amazing customers who turn to you for your expert knowledge.
- An insurance background is not necessary, we see many skills as transferrable, if you have a background in retail, hospitality, sales or just an interest and passion for customer service we'd love to speak to you.
- You will have the ability to forge positive relationships and strive to resolving customer queries first time.
- Self
- motivated individuals that take pride in what they do who can demonstrate politeness and problem solving skills.
- Computer skills: you'll take inbound calls whilst navigating our in-house software

**What can we offer a customer service advisor?**
- Full 7 week training with industry experts and friendly coaches guiding you throughout your career with Hastings. We also use a buddying system once training is complete, so there will always be someone to guide you
- You will work in a modern, open plan office space with a games room that you can enjoy on your lunch break
- We promote a relaxed, friendly & diverse working environment
- Career stepping stones, we love investing and progressing our people by helping them hit their career goals and gain professional qualifications
- 'Harrys' - a great onsite restaurant, with a wide range of choice from breakfast time to dinner time & an on-site Costa coffee
- Refer a friend scheme - earn £500 per referral
- A brand new Microsoft Surface 4 laptop
- Discounted Hasting Direct products
- 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
- Potential annual company bonus earnings of 5% of your base salary
- Cycle to work scheme, as well as discounted rail and bus travel routes
- Discounts & cashback with well-known retailers

**What happens next?**
- Our assessments and interviews are all done virtually, so you can interview from the comfort of your own home at a time that suits you

  • Customer Service Advisor

    1 week ago

    Leicester, United Kingdom Pertemps Full time

    **Customer Service Advisor - Hybrid - Customer Services** **Office Location: Leicester** Are you looking to change career? Personality and a good work ethic are all we are looking for in a customer service advisor, we can teach you the rest! Want to join an industry that will offer you career progression, job security plus a brilliant benefits package too?...

  • Customer Service Advisor

    1 week ago

    Leicester, United Kingdom Pertemps Full time

    **Customer Service Advisor - Hybrid - Renewals**Office Location - Leicester **Shift pattern: Monday to Friday! No Weekends!! Rotating shifts between the hours of 8am and 7pm.** **The role: Customer service Advisor - Renewals** Upon joining, you’ll become part of a team that supports customers at the point of their insurance renewal and deliver outstanding...

  • Hybrid Customer Service Advisor

    6 days ago

    Leicester, United Kingdom Hastings Direct Full time

    **Hybrid Customer Service Advisor - Renewals** **Location available**: Leicester Office Want to keep hold of your weekends, whilst earning a competitive salary? If yes, then keep reading! **Monday to Friday between the hours of 8am - 7pm. NO WEEKENDS!** **Starting salary of £21,500* Opportunity to develop and earn up to a whopping £24,000.** Are you...

  • Customer Service Advisor

    2 days ago

    Leicester, United Kingdom Pertemps Leicester Full time

    **Customer Service Advisor** Role: Permanent, Full time Location: South Wigston (Hybrid) **Salary**: £19,305 Are you a bubbly, talkative person who has Customer Service experience? Do your friends and colleagues refer to you as having the gift of the gab? If the answers’ yes, then we have the perfect job for you! Due to recent company growth, our client...

  • Customer Service Assistant

    6 days ago

    Leicester, United Kingdom Service Centre ID Full time

    **Customer Service Advisor** **Leicester (Enderby)** **£22,393.80** Are you a strong communicator? Do you have experience working in a customer facing environment? Good attention to detail? We have the perfect role for you at our purpose built, modern site in the Grove Park area of Leicester. Join us as a Customer Service Advisor at the largest...

  • Customer Service Assistant

    2 weeks ago

    Leicester, United Kingdom Service Centre ID Full time

    **Customer Service Advisor** **Leicester (Enderby)** **£22,393.80 (from April)** Are you a strong communicator? Do you have experience working in a customer facing environment? Good attention to detail? We have the perfect role for you at our purpose built, modern site in the Grove Park area of Leicester. Join us as a Customer Service Advisor at the...

  • Customer Service Advisor

    6 days ago

    Leicester, United Kingdom Pertemps Full time

    **Do you have a passion for providing customers with a positive experience? If yes, we have the perfect job for you in our vibrant Leicester office!** **Location: Hybrid working**, you'll be working a mix of in-office and home working. You'll have scheduled office time as well as days where you can work from home. All you need to work from home is a stable...

  • Customer Service Advisor

    1 week ago

    Leicester, United Kingdom Hastings Direct Full time

    **Want to keep hold of your weekends? Work a mix of in-office and home working whilst earning a competitive salary? If so, we have the opportunity you have been looking for.** **Location**:Hybrid working**, you'll be based at our vibrant Leicester office with a mix of in-office and home working. All you need to work from home is a stable internet connection...

  • Customer Service Advisor

    6 days ago

    Leicester, United Kingdom Pertemps Leicester Full time

    **The Role**: Customer Service Advisor - Permanent **Working hours**: Monday to Friday : 9am - 6pm **Location**: Leicester **Salary**:£20’800 (Rising to £22'500 in April) Are you an experienced customer service advisor who is looking for a new challenge? What is great about this position that it is Monday to Friday, so your weekends are your own!!...

  • Customer Service Advisor

    3 days ago

    Leicester, United Kingdom IOSH Full time

    Job Title: Customer Support Advisor Locations : At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture. You’ll be required to work from our head office in Wigston, Leicester a minimum of 2 days per week. 23,000 pa Hours per week: 35 Hours (Flexible...