Retrofit Assessors

Retrofit Assessor - £35,000 per year (DOE) - London and the Greater South East area
Purpose of the job
To carry out surveys in the home to determine eligibility and to assess the most appropriate measures, products, or services available to meet customer needs. You will produce high quality Energy Performance Certificates, Retrofit Assessments and other technicalassessments as required, meeting high standards of performance including customer service and taking account of the needs of vulnerable customers.
Main objectives and goals
1. Deliver consistent and impartial assessment of domestic properties on behalf of the business.
- Ensure that all relevant sections of the survey are complete, and that the customer is fully aware of the next step of their journey, including where applicable:
? Installation Date
? Technical Survey date
? Reason for failure to proceed to next stage
- Ensure EPC is correct and meets industry standards set by the accreditation scheme
- Ensure Retrofit Assessments are correct and meet industry standards set by the accreditation scheme
- Carry out technical surveys where applicable to industry standard
2. Create reports and liaise with Field Manager
- Maintain records of Retrofit Assessment findings including photographic documentation
- Liaise with installers and householders as required
- Work closely with the office-based teams to answer any enquiries
3. Provide excellent customer service
- Provide a high level of customer service at all times
- Assess the eligibility of the customer in a sympathetic and understanding manner and assess the most appropriate measures, products, or services available to meet their needs. This will include, in some cases, explaining why work cannot be carried out
- Handle and resolve any questions that arise during visits
- Have an established awareness of energy efficiency and energy advice to support the provision of advice to householders
4. Deliver high quality Energy Performance Certificates and Retrofit Assessments
- Record accurate findings from within the property
- Identify areas of concern in relation findings, such as poor ventilation, dampness etc.
- Have an awareness of requirements in relation to representing the business, for example Code of Conduct and performance standards
- Continue to meet requirements to ensure ongoing accreditation, for example taking part in audits
Person specification

**Qualifications**:

- DEA accreditation (with 3 years' minimum DEA experience)
- Retrofit Assessor accreditation or equivalent
- Renewables certification
- Asbestos Awareness
- Gas Safe/ACOPS certification
- Part P (Electrical)
Experience
- Experience in loft insulation inspections
- Wet trades experience
- Experience of carrying out surveys of properties including borescope inspections
- Knowledge of BBA approved cavity wall injection systems
- Experience of working with vulnerable customers
- Experience of working with external partners
- Ability to work independently and as part of a team
- Excellent customer service skills
- Excellent organisational and administrative skills
- IT literacy including use of a handheld devices, e.g. tablet
- Good time management
- Knowledge of both traditional and non-traditional construction types for domestic dwellings
- Possession of practical & relevant knowledge on energy efficiency advice
- Understanding of dealing with and managing complaints
- Working knowledge of gas central heating systems
- Good working knowledge of electrical components within a property
- Established working knowledge of renewable technologies
- An enthusiastic and positive person able to work on their own initiative with high personal standards in respect of the work ethic
- Excellent problem-solving attitude
- Target orientated
The post holder should expect and be open to:

- Effective leadership
- A positive, honest, and enthusiastic working environment
- Being supported empowered to effectively achieve objectives and goals within your role
- To be treated fairly and with respect
- To be provided with appropriate training to ensure ability to effectively carry out your role
- Regular and appropriate feedback through one to one meetings and annual review and associated processes
- Having the opportunity to feedback to manager regularly and through the annual review process
- Adhering to all appropriate policies to ensure consistency and fairness and health and safety of you and your colleagues
- Adhere to and advocate the business' values
- Demonstrate flexibility and versatility
- Use their own initiative where appropriate to provide the best possible outcomes
Special conditions
- Some out-of-hours, overnight stays and weekend working will be required, for which time off in lieu will be given
25 days' annual leave, plus 9 public holidays
There are no overtime payments for this post.
You may need to undergo a criminal record check depending on the requirements of the post. Depending on the nature of any convictions that may be disclosed, The business reserves the right to terminate employment with or without notice.
Full valid driving licence or other ways of fulfilling mobility requirements of the job
Access to home broadband for syncing with office systems