Customer Service Coordinator

2 weeks ago


Thame, United Kingdom Parke Lane People Full time

Our client is a well established and recognisable brand with impressive offices in the Thame area. They have both 12 month contract and permanent requirements in their Customer Service team for a Coordinator.

Reporting into the Customer Service Manager, you will be responsible for:

- Placing orders accurately, in line with the requested delivery date and by the warehouse deadline.
- Communicating any stock issues or delays to the Customers and the Account Handler, utilising correct reason code on order.
- Using appropriate product code for customer orders to ensure correct stock rotation.
- All Customer product lists kept up to date and customer codes utilised in order entry when provided
- Liaising with Accounts Receivable regarding credit monitored orders and their release.
- Prioritising work and supporting other team members to ensure all orders meet deadlines.
- Customer queries dealt with appropriately, in a timely manner and followed through to conclusion.
- Ensuring the Customer is kept updated at all times.
- Promptly investigating and logging all warehouse/transport issues (e.g. stock availability, delays or failures).
- Sending new customer account details to 3rd Party providers and updating Customer Master Database.
- Working collaboratively and building effective relationships with internal Teams.

On offer is a basic salary of 25-27k plus bonus, excellent benefits, with the opportunity to work partly from home.



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