Customer Support Coordinator

1 week ago

Thame, United Kingdom Business Back-Up Professional Appointments Ltd Full time

Our client, a global technology business, are looking for a Customer Support Coordinator to provide daily administration duties to support customer requirements, working closely with the Sales team to ensure an exceptional customer experience is obtained.

**Key Responsibilities**:

- Process all customer orders in a timely fashion; providing accurate sales quotations, following a clear sales ordering process, updating the order management system and the coordination of the order delivery.
- Maintain accurate customer communication records through the use of the company management system.
- Provide swift and effective responses to customer enquiries and deliver an exceptional customer experience.
- Liaise across all internal business disciplines (i.e. Service Delivery, Technical, Production & Accounts) to resolve any queries regarding support, delivery or payment terms
- Support with the development of the customer feedback programme to capture and measure customer perception.
- Identify and escalate opportunity for improvements with individual work instructions, process flows and/or expense
- Support the team with the delivery of customer requirements and ensure the customer receives an exceptional customer experience.
- Attend all required team meetings (except in the case of agreed holiday or sickness)

**Key Skills/Experience**:
Essential
- Administrative experience in a similar role
- Strong interpersonal and communication skills (written and verbal)
- Process driven with a keen eye for detail
- Organised and methodical

Desirable
- Experience working in B2B Sales/Marketing within the IT sector
- Experience using Access Dimensions or Super Office (or similar systems)
- Project Management Knowledge

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