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**Vacancy Overview**: Do you have an interest in cars? And a flare for customer service? Join this long established group as a customer service apprentice to earn a wage and gain your qualification plus earn a £1000 per year attendance bonus **Working Week**: 44 **Weekly Wage**: £264 **Detailed Job Description**: Remit are recruiting on behalf of Ancaster. Your role will be: - To welcome customers to the Aftersales Department and ensure their vehicles are processed in line with manufacturer standards and comply with correct Company procedures. - To organise the Service Department diary in an efficient manner to ensure full utilisation of the technicians. - To promote the Aftersales facilities of the dealership to encourage repeat business for Sales and Aftersales. - To achieve the customer satisfaction objectives and ensure that the customer is dealt with professionally adhering to manufacturer standards and dealership procedures. - To sell service, parts and repairs in order to contribute to the revenue and profit objectives of the dealership. Duties and Responsibilities: - Establish customer's transport needs and arrange collection/delivery, local drop-offs and loan cars. - Provide customers with quotations for service and repairs using manufacturer’s pricing programs. - Maintain presence at the Service Reception desk ensuring that all customer enquiries - whether in person or by telephone - are answered or dealt with immediately. - Ensure customer parts are ordered and prompt contact is made on arrival of said parts. - Print job cards two days in advance and attach recall reports/service plan quotes. - Identify vehicle parts and book to job card - Pre pick Customer parts - Stock Control: Ensuring consumables/parts stock levels are maintained - Create invoices in line with manufacturer pricing programs and take appropriate monies. - Process and give advice on vehicle warranties (with the exception of insurance based warranty where no training has been given). - Gain authority for repairs for account customers before the commencement of work - either by telephone or 1-link online computer system. - Document all warranty work as per manufacturer’s requirements and dealership policy and ensure that said work is signed for by the customer. - Ensure all account invoices are completed promptly after completion of work. - Ensure the tidiness of the Reception/advisor's workstation and surrounding areas promote the professional image of the dealership. - Undertake other duties requested of you that fall within your capability and scope of your job. - Comply with Health & Safety regulations and report any defective equipment or dangerous incidents to the Service Manager. Always act in a safe and professional manner. - Wear Company supplied work uniform and suitable shoes at all times. - Ensure that staff and customers take every precaution necessary in respect of Health & Safety Performance Measures - To ensure compliance with dealership and FCA procedures - To work as a member of the branch Aftersales team and support the Service Manager - To ensure customer and prospect records are fully maintained - To enthusiastically treat customers with courtesy and respect in a professional, well turned out manner - To proactively support all members of the Sales and Aftersales team - To exceed customer satisfaction levels. **Skills Required**: Basic IT Confidence **Personal Qualities**: - Customer focus - Team working - Positive "Can do attitude" - Relationship building - Problem solving
