Customer Service Advisor
5 days ago
**Customer Service Advisor - Social Housing
Permanent, Full-Time
£21k - £22k
Based in Croydon**
Are you an experienced Call Handler / Customer Service Advisor with the ability to demonstrate excellent customer service skills?
Here at Howells Solutions we are working with a leading Social Housing Repairs Contractor to recruit a number of proactive and successful Customer Service Assistant to join their team based in Croydon.
Key duties & responsibilities:
- Provide our clients and customers with excellent, first contact resolution services across multiple channels.
- Offer great customer service by listening to customers' queries, building rapport, demonstrating empathy, resolving queries / concerns and always opening and closing the call or correspondence in accordance with the company's customer service handling procedures.
- Able to make up to 60 calls per day and amending appointments on the system as required.
- Taking inbound calls from Residents and/or Social Housing Providers in relation to repair works
- Using IT Systems to book in and rearrange appointments for customers and/or clients whilst on the telephone.
- Dealing with customer service queries, issues and investigating complaints in relation to outstanding works, delays and other defects (e.g. damage to property, employee behaviour)
IT skills, customer service skills and the ability to work well under pressure are all essential for this role.
**Applications
-
Customer Service Advisor
1 day ago
Croydon, United Kingdom Global Solution Services Full timeCustomer Service Advisor Have you got great communication skills and enjoy speaking with customers by phone. Global Solution Services (GSS) have a great opportunity for a Customer Service Advisor who will be responsible for following up and surveying all our Customers who have met and received our Careers Information and Guidance service. Our Team of...
-
Customer Service Advisor
2 weeks ago
Croydon, United Kingdom The Ardonagh Group Full time**Customer Service Advisor - Croydon** **£25,642** p/a plus generous quarterly bonus.** Work in Retail or Hospitality? Looking for a better work-life balance? Or maybe you’re about to leave school or college and want to step into a career now, rather than get a degree? Saying yes?? Then come join us as a Customer Service Advisor and you’ll work...
-
Customer Service Advisor
5 days ago
Croydon, United Kingdom The Ardonagh Group Full time**Customer Service Advisor - Croydon** **£23,400 p/a plus generous quarterly bonus.** Work in Retail or Hospitality? Looking for a better work-life balance? Or maybe you’re about to leave school or college and want to step into a career now, rather than get a degree? Saying yes?? Then come join us as a Customer Service Advisor and you’ll work Monday...
-
Customer Service Advisor
7 days ago
Croydon, United Kingdom The Ardonagh Group Full time**Customer Service Advisor - Croydon** **£23,300 p/a plus generous monthly bonus.** Work in Retail or Hospitality? Are you **fed up with long hour weeks** or late weekend shifts? Or maybe you’re about to leave school or college and want to step into a career now, rather than get a degree? Saying yes?? Then come join us as a Customer Service Advisor and...
-
Customer Service Advisor
1 day ago
Croydon, United Kingdom Jewson Civils Full time**The Role** **Customer Service Advisor - Sales - Jewson Civils - Croydon** At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a 'Top Employer' for 5 consecutive years. If you're passionate about working with people, you'reable to put your customer...
-
Customer Service Advisor
2 weeks ago
Strood South, United Kingdom Hireonline Full time**Customer Service Advisor - Medway City Estate** - £26,000 - £28,000 per annum - Immediate start - Fully office based Do you have Customer Service experience within an office? Are you confident on the phone with a great telephone manner? **The role of Customer Service Advisor**: - Manage incoming calls - Prepare client paperwork - Invoice processing -...
-
Customer Service Advisor
2 weeks ago
Croydon, United Kingdom Axis Full time**Role** We have an opportunity for a Customer Service Advisor to join our team in Croydon for Croydon Council. Within this role, you will provide clients and customers with excellent, first time resolution service across multiple channels. **Key Responsibilities** - Deal with inbound calls from residents and/or social housing provider in relation to repair...
-
Customer Service Advisor
1 week ago
Croydon, United Kingdom Axis Full time**Role** We have an opportunity for a Customer Service Advisor to join our team in Stratford. Within this role, you will provide clients and customers with excellent, first time resolution service across multiple channels. **Key Responsibilities** - Deal with inbound calls from residents and/or social housing provider in relation to repair works; including...
-
Customer Service Advisor
2 weeks ago
South Molton, United Kingdom NFU Mutual Agency Full time**The role**: **Customer Service Advisor** **Salary £24,000 - £28,000** **Full Time position** **Permanent Contract** **Location: South Molton commutable to Tiverton** **Hours: Monday-Friday 9am-5pm** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and...
-
Service Advisor
2 weeks ago
Croydon, United Kingdom MBA Project Full timeOur Client, a leading car manufacturer are currently looking for a **Service Advisor** to join their business based out of their **Lexus Croydon **Dealership. As a **Service Advisor** you are responsible for engaging with customers day to day, discussing their service and MOT requirements and providing the best solution for the customer. You will also be...