Tenant Liaison Officer

This role will be based from our Halifax office and can be used as a base when you need. You will spend most of the time in this job out “on the road” meeting customers, contractor’s, and other team members, or working from home.

**This is a permanent full-time position, you will be working 37 hours per week, Monday - Friday. Working arrangements are flexible in line with our SMART Working culture so that we deliver an excellent and accessible service for customers.**

Do you have the ability to convey information to everyone? Do you have strong communication skills and find yourself comfortable with many different settings? Do you have excellent skills in resolving conflict and complaints? and would you like to work for a growing company and be part of a team that actively improves people’s homes?

We have an exciting opportunity for a new Tenant Liaison Officer to join our Asset Management team. You must be keenly organised with a knack for juggling lots of jobs and having an excellent customer service focused mindset. Your role will be vital to the smooth running of the planned upgrades function and as a valued member of the team you will be fully supported by a highly experienced, multi-disciplinary team.

The work is varied For example, this year are working with lots of contractors fitting new kitchens/bathrooms/ windows & doors. We are working on external schemes replacing roofs, maintaining boundary walls. As well as demolition and regeneration schemes. Giving you the opportunity to perhaps learn some new skills, as well as developing your existing ones Your workload will be varied and travelling to all areas across the business will be required to deliver the works.

**What you’ll be doing**
- You will be the key point of contact for all customers throughout the entire process of any planned improvement works.
- You will be responsible to act as the liaison between our customers contractors, Project Co-ordinators, any other and other agencies to ensure that we can continue to deliver a highly effective and efficient service during planned improvement works.
- Keep yourself up to date on all aspects of planned improvement works, so that you can keep customers up to date on all relevant factors. These factors could include;
- Timescales involved
- Contractor details
- Any potential disruption
- Any preparation that our customers would be required to have done
- Any dangers and risks that may be expected
- Collating customer satisfaction scores
- You will be required to undertake home visits to assist with the various stages of the consultation process

**What we ask of you**
- Experience of having worked within a customer based environment - specifically where you have dealt with difficult customers, respecting their opinions and keeping them informed of everything
- Experience of having organised and planned your own workload, whilst being able to prioritise several competing tasks
- Excellent communication skills - both verbal as well as written - with an ability to adapt your style to suit differing needs of different audiences.

**Due to the nature of the role, you must have a Full Driving License and access to a vehicle insured for business use**

**A great place to work Together**

We are a ground-breaking company, building homes, communities, and futures.

If you are interested in joining us, with the chance to put your own stamp on something new and exciting, this could be the perfect opportunity for you.

We offer a range of family friendly, inclusive employment practices, flexible working arrangements, staff engagement forums and other services to support staff from different backgrounds.

In return we can offer you a great set of benefits, including:

- 27 days holiday (rising to 32 over 5 years’ service) bank holidays
- A great flexible working environment, with a range of family friendly policies
- Great new comfortable and modern offices
- Wide range of technical, professional, and personal development opportunities
- A very attractive pension scheme
- Health and wellbeing benefits
- A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice.

We recognise that we are all different and that diversity is a strength. To further strengthen our organisation, we are seeking different voices and we will ensure all applicants will receive fair treatment, regardless of their personal characteristics, background or personal circumstances. Your difference makes us stronger and better.

**Closing Date**:6th June

**Interviews**:15th June

Please ensure you download a copy of the Job Description from the bottom of the page and ensure your CV matches the requirements of the role, demonstrating how you meet the essential criteria.

Together Housing is dedicated to ensuring that the principles and duties of safeguarding both adults and children are holistically, consistently, and conscientiously applied with the wellbeing of all in mind.