Pals' Officer and Complaints Support
4 days ago
**The Post**
To provide professional and effective administrative, practical service support, and quality improvement support to the Complaints and PALS Team.
To contribute to the delivery of an outstanding, responsive, and integrated Patient Advice and Liaison Service for patients, carers, and members of the public who want to make a complaint, raise a concern, log a compliment, provide feedback, or access advice/information/signposting.
The post holder will report to the Head/Team Leader of Complaints & PALS
Key relationships:
- Patient Experience Team
- Legal Service Team
- Quality & Risk Team
- Clinical Teams Trust wide
- Administrative Teams Trust wide
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