2nd Line Support Engineer

18 hours ago

London, United Kingdom Robert Half Full time

Robert Half Technology are assisting a global Investment Banking organisation based in central London to recruit a 2nd Line Support Engineer paying £200-£300 per day

**Role**
- The 2nd Line Support Engineer will act as a trusted advisor for business and technology teams serving as a go to for all technology related matters. Engage technology product management to provide solutions for staff, product and service feedback ensuringongoing enhancements to technology.
- Respond and proactively address employees' technology questions regarding computer systems, telecommunication devices, and software programs.
- Provide individual and group technology training sessions to staff. Deliver best practices for new and existing hardware and software technology releases. Train new hires on technologies required for their role.
- Utilize existing IT management systems (ServiceNow, eRequest, Change Control, etc.) to manage the delivery of services. If necessary, coordinate resolution with vendors and ensure follow-up.
- Perform ordering, installation and maintenance of physical computers, thin clients, virtual machines and related hardware and software. Install and support desktop IP telephony and telecommunications equipment. Perform moves/adds/changes for all desktopand telephone hardware as needed.
- Actively update and maintain inventory management, request, incident and purchasing systems. Ensure all systems are properly documented and updated with latest troubleshooting techniques.
- Review daily metrics of problem and incident activities using IT management systems ServiceNow and eRequest.

**Profile**
- The 2nd Line Support Engineer will have a strong understanding of IT Service Management practices. Experience in using ITSM programs and the use of ServiceNow.
- Excellent troubleshooting, technical/ creative problem-solving and analytical ability.
- Strong presence and presentation skills
- Knowledge of Windows Server. E.g. folder redirection, roaming profiles, distributed file system (DFS), permissions and shares.
- Strong knowledge of Windows 7 and 10 operating systems
- Strong knowledge of Apple, Android mobile devices
- Knowledge of Microsoft Active Directory and Active Roles interface
- Knowledge of Cisco desktop phones and features
- Knowledge of Virtual Desktop Infrastructure (VDI)
- Knowledge of PC & server hardware (Dell, Lenovo, HP) and peripherals.

**Company**
- Global Investment Banking organisation with offices in London
- Contract £200-£300 per day
- On-site required

**Salary & Benefits**

company, depending on experience
- The salary range/rates of pay is dependent upon your experience, qualifications or training_.

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