Customer Care Agent

7 days ago

Sunderland, United Kingdom ECO Simplified Limited Full time

Eco Simplified offer access to a range of funding & support to vulnerable people and we are pleased to be offering a new position of Customer Care Agent.

Full training will be given.

Job Role
- Ensure that incoming telephone calls are answered in a timely manner and that responses are in line with company guidelines and procedures.
- Calling customers that have completed the enquiry form on our website to assess their suitability for a range of support services
- Be confident in answering all queries and being professional at all times.
- Undertake subsequent administration tasks until the customers referral is complete.
- Maintain records of all calls and actions undertaken on our CRM system.
- Maintain awareness of personal performance and identify and implement measures to improve including responding to coaching and feedback provided
- Manage time effectively to maximise availability to make calls
- Supporting other team members
- To do all such other things which are, in the reasonable opinion of Eco Simplified, ancillary, necessary or conductive to the role and responsibilities outlined above
**Experience**

Ideally, you should have experience working in a Call Centre or an Office environment where you have demonstrated your professionalism through managing your time effectively, being highly organised, able to prioritise your workload and worked within a team and under your own initiative.

This role would suit someone who is looking to develop in a fast-paced, growing organisation with opportunities for development across business areas.

**Personal Qualities**

To be successful in this role you will need to be professional, enthusiastic and energetic - we operate in a fast-moving environment and no two days are the same. Our team are hard workers and are not afraid to get involved and help as necessary.
- Excellent communication skills, should be confident and clear with both verbal and written communication.
- Excellent Listening Skills
- Highly organised
- The ability to work effectively within a team and on their own initiative
- Time management and organisational skills, including the ability to work under pressure and to tight deadlines
- Attention to detail
- Analytical skills, including the ability to understand and assimilate data quickly
- IT literacy

**Job Types**: Full-time, Permanent

Salary starting at £20,800.00 per year

Benefits include:

- Living wage accredited company
- City Centre Location
- Free Parking (once passed probation)
- Ability to work 2 days a week from home (once passed probation)
- Casual Dress
- Access to our rewards app
- Access to free and confidential mental health support
- Dog friendly office
- Able to buy additional annual leave
- Flexible working available

**Job Types**: Full-time, Permanent

**Salary**: £20,800.00 per year

Schedule:

- Monday to Friday
Ability to commute/relocate:

- Sunderland, SR1 1NW: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)
**Experience**:

- customer service: 2 years (preferred)

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