Customer Success Team Agent

3 days ago

Sunderland, United Kingdom Pareto Law Full time

Job Title: Customer Success Team Agent

Ref: J13126:NE:GJ:CSTA

**Salary**: £23,000 basic + Bonus

Sector: Finance - Payment Solutions

Our client are a large, widely renowned Technology and Banking enterprise - one with proven, established pedigree. They heavily invest in their staff and the role is geared towards your progression.

With a presence in countries all over the globe, they support more than 500,000 organisations of every size and sector.

The role of Customer Success Team Agent is an unrivalled opportunity to launch a career with a prestigious, global blue-chip organisation.

**Customer Success Team Agent** Package:

- A competitive basic salary of £23,000, with more assured as you progress
- Annual bonus
- Excellent exposure with a major name in a lucrative, exciting industry
- Great scope for progression
- A friendly, fast paced working culture with regular socials
- Lucrative bonus and incentive schemes
- Pension

**Customer Success Team Agent** Role:

- Manage inbound calls from UK Business customers who query their current pricing, raise questions about the account closure process or who actually request the closure of their account
- Using excellent investigation and diagnostic skills, the role holder will be required to discuss the customer’s current situation and identify any key causes for concern from the customer’s perspective
- These should then be resolved through the recommendation of alternative solutions or services if appropriate with the aim of improving customer satisfaction
- Work alongside other operational areas of the business to ensure a seamless customer experience and to promote the function of the team at all times
- Achieve monthly/annual individual and team targets

**Customer Success Team Agent **Requirements:

- Educated to degree level
- Possess exceptional communication and interpersonal skills - you must really enjoy engaging with others on a regular basis
- Confident problem solver and decision maker
- Self-motivated, with a strong desire to succeed
- Excellent customer service

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