Reservations Assistant

15 hours ago


Sunderland, United Kingdom Customer Service and Call Centres Full time

**Job Title**: Central Reservations Agent

**Salary**: £21,000 per annum

**Contract**: Temporary to Permanent Role (Immediate start date)

**Location**: Sunderland

**Hours**: 42.5 hours per week

We are looking for a central reservations agent to join our client who are a professional and successful commercial vehicle company and have been providing support to businesses since 2002.

Do you have good knowledge of IT and are comfortable with WORD & EXCEL?

Have an NVQ Level 2 or higher in customer service?

Have excellent communications skills, and enjoy working as part of a busy team?

**Skills Required**:

- Dealing with customer queries over the telephone
- Resolving any complaints professionally and promptly that may arise
- Can focus on all areas of a projects or tasks
- Strong verbal & written communications skills

**Responsibilities**:

- Managing customer identification & fraud detection, ensuring any concerns are escalated to the team leader or line manager
- To increase conversion leads by successful negotiation with customers
- Build rapport with customers & referrers
- Work within agreed service level agreements to achieve team & individual monthly targets

**Company Benefits**:

- Company Pension Scheme
- Life insurance
- On-site parking
- 22/25 days annual leave, depending on length of service
- Employee referral scheme £300/£500 depending on job role

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data


  • Sales Assistant

    3 days ago


    Sunderland, United Kingdom Schuh Full time

    We have an exciting opportunity for a Temporary Part-Time Sales Assistant to join our store in Sunderland! Hourly rates will match or exceed the national minimum wage for your age. About what you’ll be doing - Delivering the highest level of customer service possible, greeting and approaching customers and providing in depth product knowledge - Striving to...

  • Host

    1 week ago


    Sunderland, United Kingdom The Botanist Sunderland Full time

    The Botanist Sunderland are recruiting a Sales and Reservations Coordinator! **Why join us?** - 50% discount on food for you and all your guests at any of our restaurants. - Transparent career progression with our in-house Management Academy & Future Managers programme - Rapidly growing, award-winning, multi-brand company. - Company pension scheme. - An...


  • Sunderland, United Kingdom DB Arriva Full time

    **Customer Service Assistant** **Sunderland** Like many commercial businesses, Grand Central has seen its challenges over the past two years, although we are small in size, we are resilient. Thanks to our dedicated employees and loyal customers we are preparing ourselves for a better future. True to our values, we have a real Belief in Better as we look...


  • Sunderland, United Kingdom DB Arriva Full time

    Like many commercial businesses, Grand Central has seen its challenges over the past two years, although we are small in size, we are resilient. Thanks to our dedicated employees and loyal customers we are preparing ourselves for a better future. True to our values, we have a real Belief in Better as we look forward to moving into a new post pandemic era....

  • Catering Assistant

    3 days ago


    Sunderland, United Kingdom Memory Lane Care Homes Full time

    **Skills, Knowledge & Qualifications** **Required**: - Team player - Satisfactory Policy Check and check against the PoVA list - Basic Food Hygiene Certificate - Good communication skills **Desired**: - Previous experience relevant to the position - Experience of food preparation for the relevant Service User group **Main responsibilities** **Food...

  • Catering Assistant

    1 week ago


    Sunderland, United Kingdom Memory Lane Care Homes Full time

    **Skills, Knowledge & Qualifications** **Required**: - Team player - Satisfactory Policy Check and check against the PoVA list - Basic Food Hygiene Certificate - Good communication skills **Desired**: - Previous experience relevant to the position - Experience of food preparation for the relevant Service User group **Main responsibilities** **Food...


  • Sunderland, United Kingdom Sunderland Association Football Club Full time

    **Purpose** To provide high quality administrative support to all areas of Conference and Events business, reporting principally to the General Manager and Executive Head Chef to ensure smooth administration of Front of House staffing requirements and Back of House administration is monitored and controlled. **Main Responsibilities** - Liaise with internal...

  • 11212–40 hour

    2 weeks ago


    Sunderland, United Kingdom The Cohens Group Full time

    Regional Relief Trainee Pharmacy Assistant – Permanent Contract We are looking to recruit a 40‑hour Regional Relief Trainee Pharmacy Assistant on a permanent contract to work across all branches in region 16, covering Yarm, Middlesbrough, Boldon Colliery, Sunderland and Whitley Bay. You must have business insurance for your vehicle and a full driving...


  • Sunderland, United Kingdom Compass Group UK Full time

    Overview Apprentice Catering Assistant - Sunderland Job Title : Catering Apprentice Hourly Rate : 10.00 Location : Sunderland, SR3 4EN Reporting to : Catering Supervisor Hours / working pattern : 8 hours per day (Mon-Fri) Contractual Requirements : Due to contractual requirements a DBS check is required. We\'re currently recruiting for an ambitious Catering...

  • Hotel Receptionist

    2 weeks ago


    Sunderland, United Kingdom Roker Hotel Full time

    **Job Summary** **Duties** - Greet guests upon arrival with a warm and welcoming attitude. - Manage check-in and check-out processes efficiently, ensuring all guest information is accurately recorded. - Handle guest inquiries and provide information about hotel services, local attractions, and amenities. - Maintain a tidy and organised reception area. -...