Call Centre Specialist

2 weeks ago

Telford, United Kingdom Orbit Full time

Are you looking for **job satisfaction** from your next role? Do you get a buzz from working in a **customer focused** environment? Do you have good **communication** skills? If you have answered yes, keep reading

**We’re on the lookout for Customer Service Agents to join our team in Orbit.**

**The role is based in our Telford Office, TF3 4NT**

As a** **Call Centre Agent at Orbit Credit Services you will be having conversations with people to support them to get back to financial wellbeing. You’ll be based at our office a short walk from Telford train station.

**We recognise that it’s our colleagues’ efforts, hard work and dedication that sets us apart from the rest, so we offer**:

- Salary from £24,091 per annum rising depending on experience (based on 40 hours per week)
- 31 days holiday including bank holidays.
- Discounts and cash back on hundreds of high-street shops
- Lots of great monthly incentives where you can win a range of prizes and rewards
- Ongoing support and development from our in-house team

To support you with this, you’ll spend the first 3 weeks in training. Once you’re ready to go, you’ll move onto our weekly shift patterns to ensure we’re there to support our customers when they need us. We’re open **Monday to Friday 8am - 8pm and Saturdays 8am - 4pm**. You have the option of a **37.5 or 40 hour per week contract** with shift patterns that can be completed over 5 days per week. You will be required to work **1 in 3 Saturdays** with a day off during the week prior to a Saturday shift.

If this sounds like you and you have got what it takes, come and join our rapidly expanding team

**About Us**:
We are a contact centre-based business offering a range of financial services to a large number of blue-chip organisations - from complete outsource solutions to collections, recoveries and trace activity. We work on behalf of a number of banking, utility, telecoms and retail finance companies whose customers have fallen behind with their repayments. We then work with each individual We them to achieve financial health.

We are part of Cabot Credit Management, which in turn is part of Encore Capital Group. Our vision is 'to be the industry-leading trusted provider', and we know the only way to achieve that is through our people.

We are authorised and regulated by the UK Financial Conduct Authority. We are a member of the Credit Services Association and are proud to be at the forefront in helping to shape best practice standards for the industry.

Find out more here.
- Diversity and inclusion_ _are very important to us at Orbit and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. _

CCATEL

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