Call Centre Agent

7 days ago

Telford, United Kingdom Orbit Full time

**Call Centre Agent, Telford, TF3 4NT**

**Orbit Credit Service**s on the lookout for **Call Centre Agents** to join our team in Telford, starting on** the 10th and 24th March 2025**
- Salary: from **£24,091** based on experience (on a 40 hrs contract)
- Operational Hours: Shifts vary per client Monday to Friday 8am - 8pm.
- Saturdays (1 in 3 per month).**Flex on shifts for client needs btw 8am - 4pm
31 days holiday (pro rata) - including all bank holidays.

**Benefits include**:

- Summer and Christmas Parties, plus Seasonal fun events
- Mandatory annual salary review.
- Company funded Health & Wellbeing Initiatives.
- Additional holiday entitlement following your 3 year anniversary
- Location: Telford - TF3 4NT**Orbit Credit Services** provide a range of **debt services** to our **water clients** to help resolve their customers problems. We have over 300 people working with us, with offices in Malton & Telford.

Orbit are based in the town centre around a 15-minute walk away from the train station and 10-minute walk to the main bus station.We are looking for team players who match our enthusiasm, work ethic and our outlook to 5-star customer service.

Are you working in **Retail** or **Care**? Even a recent **college leaver** looking to kickstart your career in Customer Service?

OR... Are you experienced in Customer Service and looking for a new exciting and rewarding customer-driven role to develop in?
- As a **Call Centre Agent** at Orbit Credit Services you will be supporting customers to achieve financial wellbeing.
- We have a dedicated Training team, supporting you in small training teams over your 4 weeks Induction. Once qualified, your exciting career step in role is fully structured with your new team members and leader.
- Engaging customers on inbound and outbound calls providing exceptional customer service to financial stability.
- Confidently handling calls where you will support potentially vulnerable customers to deliver solutions with care and empathy.

**-**

Once you have completed our excellent 4 weeks training, you will move onto our weekly shift patterns to support our customers when they need us.

You have the option of a **37.5 or 40 hour per week contract** with shift patterns that will depend on the client.
- Diversity and inclusion_ _are very important to us at Orbit and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone._
- We are proud to announce that Encore Capital Group, which 'Wescot/Cabot/Orbit/DLC' is part of, is Great Place to Work-Certified in Costa Rica, France, India, Portugal, the United Kingdom and the United States._

CCATEL

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