Call Centre Supervisor

2 weeks ago

Telford, United Kingdom Specsavers Full time

**Call Centre Supervisor**

**Location: Telford**

**Full Time (40 hours) to include Weekend working**

**Salary: from £11.00**

**_ This role will be based in the call centre and previous optical experience is preferred but not essential._**

**_ Previous teamlead or supervisory experience is essential._**

At Specsavers, our Call Centre teams are essential in shaping the beginning of our Customer’s journey. We’re looking for someone with experience in **customer service** with **strong communication skills**, who is** good with people**, has an **organised approach** & a **willingness to help** - a **friendly and professional approach** is essential. You’ll offer a highly professional service that will result in repeat business, increased profitability and an excellent reputation for your store. **Previous call centre or call handling experience is a distinct advantage.**

Joining our team, you’ll make sure every patient receives a great experience from the get go, creating a positive impression at every opportunity.
- Answering all telephone calls in a prompt, clear and friendly manner
- Transferring calls efficiently
- Responding to customer enquiries
- Ensuring customer details are captured accurately when booking appointments
- Dispensing over the phone
- Triaging patients with eye & health concerns
- Supervising the Call Centre team

Join our team and you’ll discover why at Specsavers, we pride ourselves on providing the foundation for exciting, long-term careers. We’ll continue to develop and expand your knowledge of Optics to enable you to support with all customer enquiries, ensuring the highest levels of customer care are maintained.

At Specsavers, we do everything in our power to help people like you get the career you want. Why? Because we know that our supervisors are responsible for providing outstanding service. So, you can expect not just support and encouragement, but the kind of career development and training that are only available through a large - and growing - business like ours.

  • Call Centre Agent

    6 days ago

    Telford, United Kingdom Orbit Full time

    **Call Centre Agent, Telford, TF3 4NT** **Orbit Credit Service**s on the lookout for **Call Centre Agents** to join our team in Telford, starting on** 9th December 2024 and 20th January 2025** - Salary: from **£24,091** based on experience (on a 40 hrs contract) - Operational Hours: Shifts vary per client Monday to Friday 8am - 8pm. - Saturdays (1 in 3 per...

  • Call Centre Agent

    1 week ago

    Telford, United Kingdom Orbit Full time

    **Call Centre Agent, Telford, TF3 4NT** **Orbit Credit Service**s on the lookout for **Call Centre Agents** to join our team in Telford, starting on** the 10th and 24th March 2025!!** - Salary: from **£24,091** based on experience (on a 40 hrs contract) - Operational Hours: Shifts vary per client Monday to Friday 8am - 8pm. - Saturdays (1 in 3 per...

  • Call Centre Agent

    1 week ago

    Telford, United Kingdom Orbit Full time

    **Call Centre Agent, Telford, TF3 4NT** **Orbit Credit Service**s on the lookout for **Call Centre Agents** to join our team in Telford, starting on** 20th January 2025 and 24th February 2025!!** - Salary: from **£24,091** based on experience (on a 40 hrs contract) - Operational Hours: Shifts vary per client Monday to Friday 8am - 8pm. - Saturdays (1 in 3...

  • Call Centre Specialist

    6 days ago

    Telford, United Kingdom Orbit Full time

    Are you looking for **job satisfaction** from your next role? Do you get a buzz from working in a **customer focused** environment? Do you have good **communication** skills? If you have answered yes, keep reading! **We’re on the lookout for Call Centre Specialists to join our team in Orbit.** **The role is based in our Telford Office, TF3 4NT** As a...

  • Call Centre Agent

    4 days ago

    Telford, United Kingdom Orbit Full time

    If you’re currently working in Customer Service or as a Call Centre Agent, or are interested in looking for your next opportunity in Telford, we may just have what you’re looking for! We’re looking for people who are interested in growing their careers with us and if you are comfortable working in a professional and busy environment and equally at...

  • Weekend On Call Supervisor

    2 weeks ago

    Telford, United Kingdom Home Instead Full time

    Job Description We are currently expanding our team and are seeking 2 Weekend On Call Supervisor to provide an effective and efficient weekend on call service to our clients, Caregivers and general public. The role involves; - Answering all incoming calls/texts and responding accordingly - Reallocation/covering calls for sickness/emergencies and informing...

  • Admin/call Centre Assistant

    2 days ago

    Telford, United Kingdom Specsavers Full time

    **Admin/Call Centre Assistant** **Store: Specsavers Telford** **Salary: between £7.49 to £10.42 per hour, dependent on age + Bonus** **Hours: Full Time - 37.5 hours (Weekend working essential)** **Benefits: Specsavers Perks, Shopping Centre Discounts, in store Staff & Family discounts** **_ Previous Admin or Call Centre experience required_** At...

  • Call Centre Agent

    1 week ago

    Telford, United Kingdom DLC Full time

    **Call Centre Agent, Telford, TF3 4NT** dlc are currently looking to grow our team of **Call Centre Agents**within our** Telford**office, starting **6th October 2025.** We are looking for **team players** who match our enthusiasm, work ethic and our outlook to 5-star customer service. As a** Call Centre Agent at dlc** you will: - Handle inbound and...

  • Call Centre Agent

    2 weeks ago

    Telford, United Kingdom DLC Full time

    **Call Centre Agent, Telford, TF3 4NT** - We are proud to announce that Encore Capital Group, which dlc is part of, is Great Place to Work-Certified in Costa Rica, France, India, Portugal, the United Kingdom and the United States._ dlc are currently looking to grow our team of **Call Centre Agents**within our** Telford**office, starting **3rd March 2025**....

  • Call Centre Agent

    4 days ago

    Telford, United Kingdom Orbit Full time

    There has never been a better time to join Orbit as we expand our already thriving Customer Operations department. We are on the lookout for committed and customer centric colleagues to join our vibrant call centre in our Telford office. We have a selection of start dates available for you to choose from. **What you’ll be doing**: - Handling **inbound...