Customer Onboarding Support Specialist
6 days ago
£103.20 per day
6 month contract
Remote
Are you interested in creating the future of e-com shipping?
Our client, a world wide known company in the shipping and tech industry, is looking for a Customer Onboarding Support Specialist to support and onboard customers as well as improve onboarding processes.
The Onboarding Support Specialist is an EU role focusing on customer onboarding and support. The key responsibilities for the role revolve around:
- Follow SOPs in order to support customers set up their shipping accounts
- Support shippers and/or internal teams to set up rates, understand how to work with our client, set up their operations and integrations to print labels to hand packages to launch shipping
- Work to update shipper facing content, map dependencies, review and identify process gaps in the purpose of driving process improvement initiatives to improve the customer's experience.
BASIC QUALIFICATIONS
- Experience working in client facing roles, ideally in a sales or customer support function.
- Always does what is right for the customer - Relentlessly customer focused
- Fluent in English and 1 additional language between Italian, French and/or Spanish
PREFERRED QUALIFICATIONS
- Background in operations, logistics is a plus
- Experience in data management
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