Support Specialist

7 days ago

London, United Kingdom Boomerang Messaging Full time

**Support Specialist - Customer Success & OnboardingLocation**: Kings Cross, London, WC1H 8BG

**Job Type**: Full-time, In-Office

**Salary**: £30,000+ per annum (depending on experience) + Annual Performance Bonus

**About Us**

**The Role**

We are looking for an exceptional **Support Specialist - Customer Success & Onboarding** to join our London team. You’ll be the key point of contact for customer onboarding, user support, and ongoing product education—ensuring clients get the most from our solutions.This role is ideal for someone who enjoys solving problems, building relationships, and helping customers succeed with digital tools. It’s not a highly technical position but does require curiosity, initiative, and a desire to continuously improve user experience.

**Key Responsibilities**
- Provide friendly, effective support to customers
- Assist with onboarding new clients, guiding them through product setup and training
- Help users get the most out of our advanced features, including API integrations and Power Platform connector
- Troubleshoot and resolve customer issues; escalate when needed but aim to solve first-line queries yourself
- Collaborate with internal teams to represent the voice of the customer
- Create and improve help content such as FAQs, walkthroughs, and quick-start guides
- Assist in UAT of new releases
- Support product testing and identify areas for usability improvements
- Take initiative to streamline processes, enhance user experience, and build strong customer relationships

**What We’re Looking For**
- Experience in a customer support, onboarding, or customer success role
- Strong problem-solving abilities and a proactive, resourceful mindset
- Excellent communication skills—clear, friendly, and confident (both written and verbal)
- Organised and detail-oriented, able to manage multiple priorities
- Comfortable learning new software and helping others do the same
- Interest in APIs, digital communication workflows, or SaaS products (prior experience a plus but not required)
- A commitment to data protection and customer security
- Full-time, in-office availability in London
- Experience delivering customer training or writing user documentation
- Familiarity with user feedback collection or software testing
- General understanding of business communication platforms or tools
- Experience in SaaS software and digital communications desirable

**Why Join Boomerang Messaging?**
- Be part of a fast-growing company solving real communication challenges
- Work in a collaborative, supportive team at our central London office
- Influence the customer journey and contribute to our product and process development
- £30,000+ salary (depending on experience)
- Annual performance bonus and additional company benefits
- Career development opportunities across customer success, product, or technical roles
- Prime office location in Kings Cross, London

Pay: £30,000.00-£35,000.00 per year

Ability to commute/relocate:

- London N1C: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- IT support: 1 year (preferred)
- SaaS: 1 year (preferred)

**Location**:

- London N1C (preferred)

Work Location: In person

Application deadline: 01/10/2025

  • Specialist Support Professional

    3 days ago

    London, United Kingdom First Hand Support Full time

    **Job Overview** We are now registering freelancers for specialist support roles. We are seeking qualified and experienced Specialist Support Professionals for VI and HI to join our UK team in London. Our clients are DSA, ATW, and HE institutes. Pay is £35-40ph dependent on the specific role. You will play a crucial role in supporting the educational...

  • Field Operations Manager

    7 days ago

    London, United Kingdom Spectrum Specialist Support Full time

    Make London's Skyline Safer, Smarter, and Stunning.At Spectrum Specialist Support, we're not just another building services company - we're the team trusted to keep some of London's most iconic exteriors safe, compliant, and looking their absolute best. For over 20 years, we've been at the forefront of façade restoration and cleaning, pioneering patented 3D...

  • Mobile Site Ops Manager

    3 days ago

    London, United Kingdom Spectrum Specialist Support Full time

    Make London’s Skyline Safer, Smarter, and Stunning.At Spectrum Specialist Support, we’re not just another building services company - we’re the team trusted to keep some of London’s most iconic exteriors safe, compliant, and looking their absolute best. For over 20 years, we’ve been at the forefront of façade restoration and cleaning, pioneering...

  • Specialist Support Worker

    1 week ago

    London, United Kingdom Look Ahead Care, Support and Housing Full time

    Have you studied psychology, social care, substance misuse or criminology? Are you simply looking to make a difference? Tabard Court, Look Ahead’s Forensic Mental Health service, is looking for a sharp, ambitious, and enthusiastic Specialist Support Worker to join its team at the heart of East London. Tabard Court is an accommodation-based service...

  • Business Development Exec

    3 days ago

    London, United Kingdom Spectrum Specialist Support Full time

    Business Development Exec - Exterior Building MaintenanceJoin to apply for the Business Development Exec - Exterior Building Maintenance role at Spectrum Specialist SupportThe Role at a GlanceBusiness Development ManagerLondon – Field & Office BasedPlus Bonus Scheme, Training, Company TransportValues: Integrity, Attention to Detail, Fun, Innovation,...

  • Specialist Support Worker

    4 weeks ago

    London, United Kingdom Look Ahead Care Support and Housing Full time

    We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health Social Care Service in Ealing.£29,555.00 per annum, working 40 hours per week.Want to feel like you're making a difference? You'll feel at home here.Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of...

  • Specialist 1:1 Study Skills Support

    1 day ago

    London, United Kingdom First Class Support Full time

    First Class Support: Provides academic support to students in receipt of disabled student allowance (DSA). We pride ourselves on only employing first class support specialists that are passionate about making a difference to the lives of people studying higher education courses across the UK. Due to continued expansion, we are looking to galvanise our team...

  • Mobile Site Ops Manager

    1 week ago

    London Area, United Kingdom Spectrum Specialist Support Full time £50,000 - £1,000,000 per year

    Make London's Skyline Safer, Smarter, and Stunning.AtSpectrum Specialist Support, we're not just another building services company - we're the team trusted to keep some of London's most iconic exteriors safe, compliant, and looking their absolute best. For over 20 years, we've been at the forefront of façade restoration and cleaning, pioneering patented 3D...

  • Specialist Behavioural Support worker

    2 weeks ago

    London, United Kingdom Look Ahead Care and Support Full time

    We're looking for a kind, compassionate and resilient Specialist Behavioural Support Worker to join our Learning Disabilities Social Care Service in Tower Hamlets.££28,880.00 per annum, working 40 hours per week.Want to feel like you're part of one team? xsabvtc You'll feel at home here.Making you feel at home here means helping you thrive in every way....

  • Specialist Support Worker

    3 weeks ago

    London, United Kingdom Look Ahead Care, Support and Housing Full time

    We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health Social Care Service in H&F Mental Health. £29,101.99 per annum, working 40 hours per week.Shifts are 8am-8pm daily and Service runs 24/7, 7 days a week including Bank Holidays. Want to feel like you're making a difference? You'll feel at home here....