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Helpdesk Coordinator Porton Down

2 weeks ago

Salisbury, United Kingdom Serco Plc Full time

Who we are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
**Contract**: Full Time, Permanent
**Location**: DSTL, Porton Down, Salisbury, Wilts, SP4 0JQ
**Working Hours**: 37.5 hours per week, Monday to Friday. Assigned rota of shift patterns: 7:00-3:30, 8:00-4:30 and 8:30-5:00.
**Salary**: £25,000 to £28,000 dependent on experience
Could you be our next Helpdesk Coordinator working in our team of 7 at Porton Down?
You will be assigned a zone with a set of engineers that you will be scheduling works for, as well as raising and closing jobs on Maximo and communicating with engineers throughout their workdays and answering enquiries as necessary.
What you’ll need to do this role
First and foremost you will need previous experience in a help desk environment, along with experience with scheduling. You will need excellent communication skills, and it is important you are able to build positive relationships with people at all levels of the business.
You will be able to demonstrate excellent IT skills in a variety of Microsoft Packages especially Excel, and it is highly desirable that you have experience using Maximo.
It is desirable that you have experience of operating within an MOD environment and have familiarity with geography and establishments within area of responsibility.
You must be able to pass SC Clearance to be considered for this role.
You must be a British National to be eligible for this role.
What we offer
Up to 6% contributory pension scheme
25 Days annual leave
Volunteer leave
Established reward and recognition scheme
One paid professional subscription
Life Assurance Policy
Employee discount and reward schemes
Interesting, varied, and enjoyable work
A company that recognises your contribution
Training opportunities and qualifications within a supportive environment to ensure career progression
VIVO Defence Services