Customer Care Advisor

2 days ago

Manchester, United Kingdom The Bread Factory Full time

Customer Care Advisor, Part-Time, Manchester,
About Us
Here at the Bread Factory, we produce artisanal sourdough made with our original 30-year-old starter that we began with. We have grown monumentally in the last year and are looking to expand our customer care team to ensure our customers are still receiving the same level of fantastic service to match our brilliant product. You will join a friendly and upbeat team, who already have strong relationships with our customer base, and are looking to bring in like-minded individuals to further this.
Every day is different at The Bread Factory, but here are some of the things you will be doing:
You will be the first point of contact for all customers of The Bread Factory and successfully answer any incoming inquiries. You will report to the Head of Commercial, and work closely with our Account Manager and customer care team. Your main objectives in this role will be to support the HOC with all administrative work as outlined below:
Administrative tasks included but not limited to; issuing credits, setting up new customers, data tracking.
Use of CRM system to input orders, organization of rounds, and pricing structures.
Dealing with complaints from customers in a timely manner, including tracking and resolutions.
Advising customers on product range and upselling where possible.
Liaising with accounts for any invoicing queries.
Liaising with the logistics team for any delivery queries.
**Our team tells us you will be a great addition if you**:
Previous experience in customer care and administration is required.
Excellent customer service focus and a positive attitude.
Great attention to detail and high accuracy rate.
Problem solver.
Team player.
Ability to work at pace, and work well under pressure.
Ability to prioritise.
Excellent IT computer skills.
Excellent telephone manner and verbal/written communication skills.
**What's in it for you**:
Professional growth, learning, and development opportunities.
25 days Holiday plus bank holidays.
24-hour GP service
Enhanced maternity and paternity pay
Grandparents leave
Wellbeing programmes
Cycle-to-work schemes
Free products on the job.
**Shift Times**:
Part Time - 20 hours per week, Monday to Friday 8am - 12pm.
One Saturday cover approximately every 6 weeks with the Monday back in lieu.
£13,000/per year.

  • Customer Service Advisor

    7 days ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - On-the-job training - Safe work environment - Company perks We are looking for a Customer Service Advisor to join our team in Manchester. This position is responsible for...

  • Customer Care Advisor

    2 days ago

    Manchester, United Kingdom CarFinance 247 Full time

    About The Role Here at CarFinance 247 we are currently recruiting for a Customer Care Advisor to join our Customer Care Team. The Customer Care Advisor will have responsibility of the end-to-end case management of vehicle and dealership complaints. You will be dealing withissues in relation to non-regulated vehicle quality and will require handling a large...

  • Customer Care Advisor

    2 days ago

    Manchester, United Kingdom Daniel Owen Full time

    Customer Care Advisor JW-CSA-2_1762254838 Posted: 11/04/2025 FM Helpdesk Advisor Location: Manchester City Centre Full-Time | 4 months temp (initially) | 24/7 Helpdesk EnvironmentWe're looking for an organised and customer-focused FM Helpdesk Advisor to join our busy Customer Care team. This role is a key part of our frontline operations, supporting a wide...

  • Customer Service Assistant

    2 weeks ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative in Manchester! We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence as we need to grow and expand. **About Us**: At Switch Advisor, we are committed to providing unparalleled customer service, and our success is driven by...

  • Customer Service Advisor

    5 days ago

    Manchester, United Kingdom Care Shop Full time

    Customer Service Advisor Location: Manchester **Salary**: £20375 The Care Shop team offers expert knowledge of the healthcare sector and constantly strives to enhance their expertise. Customer service and innovation are always at the forefront of everything we do. The Benefits - 28 days holiday (including bank holidays that fall on a working day), with...

  • Customer Service Advisor

    2 weeks ago

    Manchester, United Kingdom CARE Fertility Full time

    **The start date for this role is 5th December** As a Customer Services Advisor (or Central Carepals Patient Advisor as we’ll call you) you’ll be instrumental in guiding patients through their treatment journey at Care Fertility. You’ll provide support and guidance to our patients at every stage of their journey, arranging appointments, signposting to...

  • Customer Service Advisor

    2 weeks ago

    Manchester, United Kingdom CARE Fertility Full time

    As a Customer Service Advisor (or Central Carepals Patient Advisor as we’ll call you) you’ll be instrumental in guiding patients through their treatment journey at Care Fertility. You’ll provide support and guidance to our patients at every stage of their journey, arranging appointments, signposting to other Care services, raising quotations and...

  • Customer Service Assistant

    5 days ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and fast-paced. Our work environment includes: - Modern office setting - Safe work environment - Company perks - Regular social events **Position: Customer Service Representative** **Core Duties & Responsibilities**: - Deal with customer complaints...

  • Customer Service Assistant

    3 days ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and fast-paced. Our work environment includes: - Modern office setting - Safe work environment - Company perks - Regular social events **Position: Customer Service Representative** **Core Duties & Responsibilities**: - Deal with customer complaints...

  • Customer Care Advisor

    1 week ago

    Manchester, United Kingdom Wates Full time

    Are you providing amazing customer service in your current role but ready for the next step? We are currently recruiting for a Customer Care Advisor to join our Key Accounts team on a full time, permanent basis. We’re looking for someone who has a passion for delivering outstanding customer service whilst being professional and friendly at all...