Customer Care Advisor

2 days ago


Manchester, United Kingdom Daniel Owen Full time

Customer Care Advisor JW-CSA-2_1762254838 Posted: 11/04/2025 FM Helpdesk Advisor Location: Manchester City Centre Full-Time | 4 months temp (initially) | 24/7 Helpdesk EnvironmentWe're looking for an organised and customer-focused FM Helpdesk Advisor to join our busy Customer Care team. This role is a key part of our frontline operations, supporting a wide network of national and regional business customers with all facilities management (FM) service requests.As the first point of contact for FM issues, you'll play an important role in ensuring planned and reactive maintenance requests are logged, allocated, and resolved efficiently - delivering excellent service to both internal teams and external suppliers.Key ResponsibilitiesAct as the first point of contact for FM-related queries via phone.Log, allocate, and update service requests accurately within the CAFM system.Coordinate with engineers, operations teams, and contractors to ensure timely completion of work orders.Monitor planned and reactive maintenance performance, taking action to meet SLAs.Raise and manage purchase orders for materials, uniforms, and parts.Upload and maintain compliance documentation to ensure high audit scores.Communicate effectively with customers, contractors, and internal account teams.Support colleagues during busy periods or absences.About YouExperienced in using CAFM systems Confident communicator with excellent telephone etiquette.Highly organised with strong attention to detail and multitasking ability.Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).Able to work in a fast-paced, 24/7 environment with a focus on accuracy and service.Qualifications & ExperienceExperience in facilities management, maintenance, or a related field (desirable).Proven experience coordinating contractors or suppliers.



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