Customer Service Advisor

6 days ago

Manchester, United Kingdom CARE Fertility Full time

**The start date for this role is 5th December**
As a Customer Services Advisor (or Central Carepals Patient Advisor as we’ll call you) you’ll be instrumental in guiding patients through their treatment journey at Care Fertility.
You’ll provide support and guidance to our patients at every stage of their journey, arranging appointments, signposting to other Care services, raising quotations and invoices, taking payments, and sending patient treatment information.
Answering calls for the Care group and providing 121 Carepals Support Sessions for new patients, there is a strong customer service focus and you‘ll provide a gold standard service.
You’ll be part of a great team who provide a positive link to our patients, and help them to create a family.
**There’s a comprehensive training scheme in place lasting around a month which will be based at our Manchester Clinic (M14 5QH).**

**About you**:
Previous customer service and/or sales through service experience is vital (preferably in a telephony/contact centre environment). Previous experience of working in a medical environment would be good, as you will have a better understanding of the role but it’s not necessary.
You’re flexible, eager to learn, are able to work alone as well as part of a team and have great attention to detail.
You have a strong understanding of delivering excellence for people (both written and verbal), with accuracy and in a timely fashion.
Excellent verbal and written communication is required as you’ll be dealing with people from all backgrounds and disciplines, making and taking calls, delivering a high-quality patient experience - you will be acting as a Care Fertility ambassador in all of your interactions.

**Location/Benefits**:
**The start date for this role is 5th December**
**There’s a comprehensive training scheme in place lasting around a month which will be based at our Manchester Clinic (M14 5QH).** After that, it’s a remote role where you’ll predominantly work from home, there will be an occasionally need to visit clinics for meetings etc. so you’ll need to be comfortable with travelling.
Working 8hrs a day on a rota between 08:00-18:00, Mon-Sat (working approx 1 Saturday in 6).
In a company where hard work and great results are recognised, you can look forward to a supportive culture of collaboration where we value each other. Benefits include:

- Salary of 22,000 (with the ability to earn up to £25,000)
- 33 Days annual leave (inc. public holidays).
- Pension scheme.
- Life assurance.
- A range of benefits including retail discounts, a wellbeing hub, holiday trading.

**About us**
We’re Care Fertility, we’re the largest private provider of IVF and fertility treatment in the UK.
We draw on the knowledge of our wider team of over 600 dedicated doctors, embryologists, nurses and support teams who all work together to ensure our patients get the very best fertility treatment.
At Care we care, for our patients and for our people. We believe in helping you to reach your full potential.
If you join Care, you can look forward to a challenging and rewarding role, with great results bringing great opportunity for recognition and promotion.

**The start date for this role is 5th December**

Click **APPLY** now to join Care Fertility.

**Salary**: Up to £25,000.00 per year

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