Customer Service Advisor
1 week ago
We are recruiting for a market leading surveyors in the heart of Manchester City Centre and due to company growth, they are seeking a Senior Customer Service Advisor to join their growing team. You will join a company that offer genuine career progression,ongoing training and development, amazing benefits plus fantastic salary up to £22,000 plus up to £150 monthly bonus.
This is an excellent opportunity as you will be point of contact when the Manager is out of the office so will have additional responsibilities.
**Duties for the Customer Service Advisor**:
- Handling complaints in a professional manner
- Maintain positive relationships to ensure repeat and return customers
- Recording detailed notes of conversations with customers
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information
- Keep the customers fully updated if unable to offer first call resolution
- Producing reports
**Experience for the Customer Service Advisor**:
- We would like to hear from you if you have experience working in a fast-paced Customer Service role as a - Customer Service Advisor, Contact Centre Agent, Call Centre Agent or any other similar telephone-based role
- Experience with some management or team leader responsibilities will be a huge advantage
- Experience in delivering a world class leading service
- Experience in meeting and exceeding KPI's/SLA's
**The Package Customer Service Advisor**:
- £2100 - £22,000 with up to £150 a month in bonus
- 20 days holiday with increases on length of service
- 8 bank holidays plus your birthday off
- Company pension scheme
- Exclusive company discounts on cinema, restaurant visits and many more.
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