Customer Care Advisor

5 days ago

Manchester, United Kingdom Wates Full time

Are you providing amazing customer service in your current role but ready for the next step?

We are currently recruiting for a Customer Care Advisor to join our Key Accounts team on a full time, permanent basis. We’re looking for someone who has a passion for delivering outstanding customer service whilst being professional and friendly at all times

It’d be amazing if you have previous experience of working on an FM Helpdesk in a busy environment because this is what you’ll be doing:

- Delivering great customer service to our clients and contractors
- Building outstanding working relationships with our clients, contractors and other functions within the business
- Dealing with enquiries from clients and contractors
- Supporting clients and contractors with any queries
- Assigning jobs to contractors within an agreed time frame
- Chasing up jobs that have not been accepted/attended to
- Managing and updating business-critical issues daily
- Updating systems to ensure complete transparency
- Ensuring that maintenance work is processed in a timely manner
- Communicating with contractors daily, to minimise overdue work
- Challenging unnecessary call-outs and response times
- Working closely with property maintenance managers to ensure a one-team approach to management of maintenance issues
- Operating and being measured against business KPIs
- Demonstrating professionalism at all times

To be successful you’ll need to be:

- Highly IT literate
- Confident, efficient and reassuring on the phone
- Great at prioritising and multi-tasking
- Friendly and professional
- Looking for ways we can do things better
- Ambitious and keen to progress

We’ll give you full training as part of your induction as well as the opportunity to make the role your own. You’ll be part of a close, fun team and be fundamental to shaping the future success of Customer Care within Wates FM and of course your own career aspirations

A bit about us:
Being a family owned business means we understand and value long term relationships. We are community minded and our work is guided by inspiring better ways of creating the places, communities, and businesses of tomorrow.

It’s our people who make Wates successful. We will only achieve our strategic objectives if we recruit and retain the best people and operate in an environment underpinned by inclusivity, diversity, and opportunity.

We offer industry-leading family friendly and flexible working opportunities that reflect the changing expectations of talent and enable you to manage personal and professional commitments as part of a balanced and healthy lifestyle.

As a responsible and inclusive employer, offering equal opportunities, we are proud to have been recognised through our Investors in People Gold accreditation and Disability Confident Leaders certification.

So, if you’d like to work for an inclusive organisation which invests in you and your continued career development, and you’re looking for your next challenge, we’d like to hear from you.

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