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Customer Engagement Officer

2 weeks ago

Colchester, United Kingdom Colchester Institute Full time

**Customer Engagement Officer**

**Colchester**

**£23,492 - £24,050 per annum**

**Permanent - Full-time - 37 hours per week, 52 weeks per year**

**About the role**

You will assist and support a top-tier front-of-house service, which includes organising a well-structured schedule, plans and increasing number of bookings. You will collaborate with cross-functional teams to maintain Customer Relationship Management System accurate data. Your aim will be to increase the number of delegates, maintain their loyalty, and contribute to the overall success of centralised customer and employer relationship management.

**About you**

You will hold a Level 3 Business Qualification or demonstrated equivalent experience. You will maintain a positive and can-do attitude to all courses and tasks have good organisational and prioritisation skills. You will also have proven experience in training enrolment, customer service, or client-facing roles, preferably in the Education sector.

**Closing date: 14 November 2024**

**Our Benefits include**:

- Generous holiday (28 days per year, plus efficiency closure over Christmas and New Year and all Bank Holidays)
- Excellent opportunities for professional development
- Local Government Pension Scheme (22.6% employer contribution)
- Extensive Employee Benefits Scheme including discounts at high street and online retailers
- Colchester Institute is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment._

**Job Types**: Full-time, Permanent

Pay: £23,492.00-£24,050.00 per year

**Benefits**:

- Additional leave
- Canteen
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance
- On-site gym
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 14/11/2024
Reference ID: CINO184456