Experience Team Member

2 days ago

Leyland, United Kingdom Harrison Leisure UK Full time

Join us at Harrison Leisure at Royal Umpire Caravan Park

**Our**Experience Team Member's play a crucial role in providing excellent customer service to owners and guests visiting the park. Your primary responsibility will be to ensure a smooth and welcoming experience for all guests. This role involves a combination of administrative tasks, guest interaction, and problem-solving.

You will support the General Manager in the smooth running of the Park.

**Duties will include**:
**Guest Reception**:

- Greet guests warmly upon arrival and provide a positive first impression of the holiday park.
- Provide information about park facilities, services, and local attractions.
- Address guest inquiries, concerns, and requests in a timely and courteous manner.

**Administrative Duties**:

- Handle bookings, cancellations, and modifications accurately using the booking system.
- Maintain organised and up-to-date guest records.
- Process payments, issue receipts, and manage cash transactions.
- Assist with the creation and distribution of guest information packs.

**Communication**:

- Collaborate with other departments to ensure seamless communication and guest satisfaction.
- Keep guests informed about any park events, updates, or changes.

**Problem Resolution**:

- Address and resolve guest complaints or concerns effectively.
- Collaborate with other team members to find solutions to challenges.
- Escalate issues to management when necessary.

**Team Collaboration**:

- Work closely with other team members, including housekeeping and maintenance staff, to ensure a coordinated effort in providing an excellent guest experience.
- Attend team meetings and training sessions as required.
- Any other duties as necessary to meet the needs of the Company.

**Skills Required**:

- Excellent customer service and communication skills.
- Strong organisational and multitasking abilities.
- Proficient in using computer systems.
- Positive attitude and the ability to work in a fast-paced environment.

**Job Types**: Full-time, Permanent

Pay: £12.21 per hour

**Benefits**:

- Employee discount
- Health & wellbeing programme
- On-site parking

Work Location: In person

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