Lettings Co-ordinator

2 weeks ago

St Albans, United Kingdom Rayner Personnel Full time

The main purpose of the role is to ensure the smooth running of our lettings portfolio and help to build the lettings side of our business to increase market share and to make the company more profitable. Working on behalf of the Directors you will endeavor to monitor the lettings processes to ensure that all procedures are adhered to in accordance with property law and legislation. It is essential our Landlords and Tenants receive an effective, customer focused property management service during their tenancy.

**Key Responsibilities**:
Dealing with Tenancy paperwork administration to include issuing legal paperwork throughout tenancies

Coordinating Move-Ins / Outs (Ensuring the properties are fully compliant and ready to move into - to include booking inventories, required works, cleaning, key cutting, liaising with tenants for payment, notifying utility suppliers etc)

Negotiating and coordinating with landlords and tenants for renewal contracts and rent increases.

Ensuring reasonable resident issues and service requests are addressed promptly

Monitoring reports on lettings software to ensure all tasks are being dealt with

Deposit registrations

Ensuring tenants are adhering to their Tenancy Agreements and acting upon any breaches as and when necessary

Securing and seeking new business opportunities to help grow our business

Assisting the Tenancy Manager where required, such as routine management visits, dealing with contractors, and reporting and updating landlords where required

General Administration duties

**General***:
Assisting manning the office, including constant telephone monitoring, registering applicants for sales and lettings, and arranging viewing appointments and market appraisals with clients for sales and lettings

To help organise and participate in any company marketing events

**Communication**:
**Always ensuring Landlords, Tenants, contractors and colleagues are fully aware of actions you have taken, programmes of work and progress, and recording the same to the property management system.**

Experience / Knowledge of Lettings administration essential

To be a good team player but also to be able to work using own your own initiative

To be confident with our clients in person and over the phone

Motivated individual with a proven track record of delivering fantastic customer service

Must be articulate and well-spoken with excellent communication skills

Must be disciplined and well organised

To be computer literate - essential basic knowledge of Microsoft office programs

To have a flexible approach to work

To have good inter-personal skills and a high attention to detail

To have the ability to multi task and prioritise workload

To be adaptable, of smart appearance, good humour and a good listener.

Local area knowledge is preferable

ARLA qualified desirable but not essential

Full, clean driving license and your own car essential

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