Property Letting Assistant

**Property Letting Assistant**

**St Andrews**

Thorntons Property Letting Assistants provide a first class Customer Service experience and this is your chance to become part of our busy team. We continually look to improve our client experience to ensure we are always at the top of our game.

**WHERE EVERY DAY IS DIFFERENT**

**ABOUT YOU**

You will be committed to building good relationships with clients and colleagues. You will communicate effectively with existing and potential clients both verbally and by written communication. You will contribute to the determination of team goals and targets. You will have excellent time and diary management and be able to maintain high standards whilst under pressure. Confidence and a ‘can do’ approach will be key skills for this role.

**ABOUT US**

Thorntons is one of Scotland’s top four independent law firms, providing a comprehensive range of legal services for individuals, families and businesses across Scotland. We are a progressive and ambitious firm and we pride ourselves on delivering high quality, practical advice together with exceptional client care.

Thorntons has grown significantly in recent years, both organically and through strategic mergers and acquisitions, and we know that talented and ambitious people are the key to our success. What differentiates Thorntons from other firms is our drive and ambition for further growth, our innovative and strategic thinking and most importantly, our people and culture.

We recognise and value the contribution that people make to our business - and our success. Our people are genuinely at the heart of what we do. We see the whole person, not just the person in the workplace - we're aware that people want flexibility, and our policies support that. It's simple common sense: do our best for our people and they'll do their best for us.

**HOURS**

Full Time - Monday to Friday 9am to 5pm, 35 hours per week

**BENEFITS**
- Competitive Salary
- Investment in Training, Development and Career Advancement Opportunities
- 25 days' holiday (rising with length of service to 30 days) plus 7 public holiday
- Contributory Pension Scheme
- Healthcare Cash Plan
- Corporate Discounts
- Cycle to Work

**JOB DESCRIPTION**

Role: Property Letting Assistant

**MAIN RESPONSIBILITIES**
- Maintain a strong relationship with clients
- Handling cash/cheque payments in accordance with set procedures
- Undertaking periodic inspections/viewings when required
- Actioning all faults reported by tenant/s
- Liaising with contractors, surveyors and tenants to provide access for speedy repairs to properties
- Chase outstanding invoices and quotes from contractors
- Welcoming clients to the office
- Making appointments for viewings/valuations/maintenance
- Co-ordinating the student list by obtaining notices to leave, advertising, and instructing end of tenancy reports, cleans and maintenance prior to the next occupation and in-line with the University Academic year. The busiest time being between March and September.
- Chasing lease signing and deposits
- Data inputting & file management in accordance with set procedures
- Ensuring Winman is kept fully up to date and everything recorded on system
- Processing of tenant deposit returns/claims in accordance with set procedures
- Instructing works for deposit claims based on Inventory and Check Out reports
- Taking Sage payments
- Dealing with daily mail
- Scanning trade invoices and passing to accounts
- Ensuring compliance with statutory frameworks e.g. PAT testing & Gas Safe
- Liaising with the maintenance department to help ensure problems are resolved as promptly as possible
- Taking client ID - Letting and other departments

KNOWLEDGE, SKILLS & EXPERIENCE

The post holder will be capable of providing essential support to the Property Letting Team and will possess the following knowledge, skills and experience:

- IT Literacy
- Work in a customer service environment
- Strong Administrative skills
- Teamworking ethic
- Be well organised
- Excellent communication skills
- Excellent telephone manner
- Maintain a high standard of performance whilst under pressure
- Demonstrate confidence and responsibility
- Personable with a strong focus on client service and customer care
- ‘Can do’ approach
- Enthusiastic and positive
- Takes ownership and uses initiative
- Flexible and able to assist in the team

**Salary**: £1.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Application deadline: 04/10/2021