National Implementation Consultant

4 days ago

StocktononTees, United Kingdom Smart Manufacturing Solutions Full time

**JOB TITLE: National Implementation Consultant**

**REPORTS TO: Implementation Manager**

**LOCATION: Cardiff**

**WORKING WEEK: 37.5 hours**

**JOB STATUS: Permanent**

**OVERVIEW**:
As part of the Implementation team your role as National Implementation consultant you will play an integral part of the customer onboarding process. By driving complex customer implementations, from having an extensive knowledge of the Sales stage to handover to Support, this role will help our customers derive the value from our solutions early in their journey. The role also has a direct input into the connected product offering; intelligent apps which help factories produce useful and relevant information. Delivery of these to our customers is within scope, as well as working with beta customers to gain intelligent feedback to assist our Product teams.

**RESPONSIBILITIES & DUTIES**:

- * Taking ownership of customer onboarding and product delivery with our manufacturing clients, in a controlled project environment.
- Building strong relationships with the customers from the get-go and ensuring effective communication is always maintained.
- Effective handover of customers into our support function.
- Have a high standard of understanding the implementation process, delivering repeatable projects to highly satisfied customers and within the project timescales/deadlines.
- Adhered to standard operating procedures to drive successful software implementations.
- Create & manage customised project plans that are client-specific and provide continuous oversight of project assignments, capacity planning, project profitability, & customer success goals.
- Provide the implementation manager with information required for the sales & marketing teams to develop and deliver successful customer implementations and grow customer accounts.
- Have a strong understanding of the product and development projects to ensure delivery of services to new & existing clients.
- Gaining a strong understanding of the customer digitisation journey and from this becoming highly confident in training customers through their project and beyond.
- Highlighting any business risks that could delay the customers project being agreed timescales and have financial impacts to the customers.
- Recording any lessons learnt from customers so can make continuous improvements to your service.
- Any other Ad Hoc Implementation team activities/tasks.

**ESSENTIAL SKILLS**:

- Demonstrates leadership skills in supporting customers with their end goal.
- Effective communication style and skills in customer management.
- Achieve KPI’s throughout the month in supporting continuous improvement.
- Proven experience with establishing customer focused KPIs with the goals of meeting & exceeding customer satisfaction.
- A creative problem solver, you are adept at adapting to emerging issues and resolving them efficiently or escalating them as appropriate.
- Experience working in a fast-paced environment with multiple short lifecycle implementation projects.
- Ability to deliver customer demos.

**DESIRABLE SKILLS**:

- Manufacturing industry skills and insights.
- Competitive solution knowledge.
- Engagement with funding opportunities such as MadeSmarter and other industry growth funds.

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£35,000.00 per year

Schedule:

- Monday to Friday

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