Implementation Consultant

**Opportunity Overview...** Are you an enthusiastic, customer-centric Software Implementation Consultant with experience in implementing business software solutions who has the skills and experience you think are critical to the growth of OGL Software? Then we want to hear from you We are seeking a Software Implementation Consultant to join our hybrid-friendly team in Stourport-on-Severn. You will be responsible for successfully implementing our recently launched Profit4 ERP software solution into our customers’ businesses. Helping small and medium businesses digitally transform their operations and stay competitive will be your contribution to the UK's small and medium business sector. You will work closely with our customers throughout the entire implementation process, so you will be having detailed business discussions about how they operate and the best way to transform and future proof their business. You will have those conversations that push the customer to question "why do we do it that way?". Your wider team includes Project Leaders, Data Migration Analysts and Software Support teams combined with a very supportive and knowledgeable leadership team. You will become the product specialist in all aspects of our software solutions and customer processes, having a natural ability to help others understand how to get the most out of their new system with clarity and integrity. You will build trust with the customer and effectively collaborate with teams across the business. You will need to think on your feet and not only engage customers who want to learn more about the system, but also be able to offer advice and guidance to help customers embrace the digital transformation of their business. This is varied and exciting role, the key aspects of your success will come from excellent communication and teamwork. Many of our projects are delivered remotely, but we do like to get to know our customers in person, so onsite visits are required during projects. If you have the drive to self-learn, with a desire to become the go-to expert on how software solutions can support business growth and transformation, then this is the perfect opportunity So that’s what we are looking for, but why work for OGL Software? OGL Software is a leading author and provider of ERP software solutions designed specifically for the stockist, distributor, and wholesale sector. Whilst we boast over 45 years’ experience, we continually strive to remain at the forefront of the software industry with new developments and through the use of the latest technologies. Following the successful launch of our latest software, Profit4, we’re growing, which is why we are seeking dynamic, motivated, and talented people to come and join our team We offer fulfilling careers, personal and professional development, and a great working environment. OGL started from humble beginnings in 1976 offering IT support to local small businesses and went on to launch our first accounting software solution back in 1984. Since then, we have gone from strength to strength and our software now sits at the heart of hundreds of businesses across the UK, enabling thousands of users to work more effectively. If you join OGL Software, you’ll be working alongside over 100 highly skilled, talented, ambitious individuals who work together to deliver best-in-class solutions and a first-class service to our customers. We actively support internal progression and personal development if you want it, and there is immense job satisfaction to be found at OGL Software, with a culture that supports staff, listens to ideas and includes people at all levels in the decision-making process. Our fantastic employees are proud to work for OGL Software, and you will be too if you join us as we continue to expand. **Key Responsibilities** - Take ownership of all consulting aspects of the project, working with customers to fully understand their business requirements - Create, develop, and nurture strong and dynamic relationships with our customers. - Develop a strong view of the service our customers receive, working with the rest of the team to provide a world-class customer experience - Train, coach and advise on best practices with our customers on how to use the software most effectively and, where required, help them to modify their existing processes, procedures, and process flows - Configuring and implementing our customers systems appropriately. - Setting and maintaining realistic customer expectations - Keep up to date with new features in our software releases. You will need to be a system expert to be successful in this role - Manage your customer support requests during the implementation phase - Collaboration with key project stakeholders, ensuring milestones are fully documented and achieved - Identify project concerns & queries and work collaboratively with the Project Leader & Delivery Manager to ensure a swift resolution **Essential Skills &