Family Information Service Officer

1 day ago

Kettering, United Kingdom North Northamptonshire Council Full time

About the role
The vision for Children's Services is **'We will be our best, so every child can be their best' **and we are committed to ensuring families, children and young people have the information, guidance and support they require to flourish.

This exciting new role is a commitment to dedicating high quality information, guidance and support to local families, professionals and members of the community.

As required by the Childcare Act 2006, the Local Authority have a duty to provide information, advice and assistance to families. This service is provided via the Family Information Service.

The Family Information Service (FIS) provides free impartial information, advice and assistance to parents, prospective parents, carers, children, young people and other professionals on any services that may be of relevant to children and families in North Northamptonshire.

The post holder will work closely with the Local Offer Manager ensuring the FIS is aligned to the Local Offer and Best Start for Life, as part of the Family Hubs offering, providing an up to date and accurate impartial service to all children and families in North Northamptonshire.

What will you be doing?
As a Family Information and Guidance Officer you will provide high quality customer service to local families, professionals and members of the community as you facilitate up-to-date information and guidance on the range of local services, childcare, activities and opportunities within North Northamptonshire in line with the statutory duties.

You will provide high quality administrative support, collecting and verifying data held on local providers and activities is accurate and up to date. When answering queries from professionals and members of the public you will record any confidential information you receive in accordance with the Data Protection Act and the GDPR.
- (please see job description and personal specification for more detail)_

About you

A highly motivated and keen learner who thrives with new challenges and likes seeking new opportunities, you will be highly competent with IT (Microsoft Office, Teams) and confident with management of websites and social media.

About us
We are a new unitary council, established in April 2021; we are one of the largest unitary councils in the country. Our vision for North Northants is to be 'A place where everyone has the best opportunities and quality of life'.

Our priorities are:

- helping people live active fulfilled lives
- caring for our young people, providing them with high quality education and opportunities
- enabling a thriving and successful economy
- leading on a green and sustainable environment
- ensuring our communities are connected so they can shape their lives and where they live
- providing modern public services

Our values, as chosen by our staff, are - Customer-focused, Respectful, Efficient, Supportive and Trustworthy.

**Your differences make us different - Achieve Together.**

Our benefits
We offer:

- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- agile and flexible working arrangements to help you with a healthy work-life balance.

  • Patient and Family Liaison Officer

    3 days ago

    Kettering, United Kingdom Northamptonshire Healthcare NHS Foundation Trust Full time

    The Family Liaison Officer will be required to provide support, advice and signposting to families, carers and or significant others following a patient safety incident that affects any person who is in receipt of care or treatment by Northamptonshire Healthcare NHS Foundation Trust or was recently in receipt of care and treatment. The Family Liaison Officer...

  • Information Officer

    2 weeks ago

    Kettering, United Kingdom Northamptonshire Healthcare NHS Foundation Trust Full time

    The Information Officer is a member of a team of Analysts responsible for developing and managing the organisation's framework of information and reporting systems. This framework reflects the agreed business objectives of the organisation, and supports a number of different services / functions, including operational management, service commissioning,...

  • Information Officer

    7 days ago

    Kettering, United Kingdom Northamptonshire Healthcare NHS Foundation Trust Full time

    The Information Officer is a member of the Business Intelligence Service responsible for developing and managing the organisation’s framework of information and reporting systems. This framework reflects the agreed business objectives of the organisation, and supports a number of different services / functions, including operational management, service...

  • Performance and Information Officer

    1 week ago

    Kettering, United Kingdom North Northamptonshire Council Full time

    About the role The Performance and Information Officer reports to the Performance Manager in the Intelligent Client Function. The Intelligent Client Function forms part of the Commissioning and Partnerships Team and sits within the Children Services Directorate. Working under the direction of a Senior Performance Analyst, the Performance and Information...

  • Senior Performance

    7 days ago

    Kettering, United Kingdom North Northamptonshire Council Full time

    About the role Working within the Public Health Intelligence (PHI) team, the Senior Performance and Information Officer will lead on the analysis and reporting of statutory functions around public health, including submission of mandatory returns to the Office of Health Improvement and Disparities (OHID) for NHS Health Checks, National Childhood Measurement...

  • Family Hubs Reception

    1 week ago

    Kettering, United Kingdom North Northamptonshire Council Full time

    About the role North Northamptonshire Council is excited to offer three key opportunities for Family Hubs Reception & Customer Support Officers. These frontline roles are essential in shaping the first impressions of our Family Hubs and driving forward our Family Hub Offer —supporting families from pregnancy through to age 19 (or 25 for those with...

  • Tree And Landscaping Officer

    2 weeks ago

    Kettering, United Kingdom Service Care Solutions Full time

    Position: Tree and Landscaping Officer Location: Kettering Hours: 37 per week Pay: £18.26 Per hour PAYE (Inc Holiday) | £23.32 Per hour LTD Umbrella Join Our Team as a Tree and Landscaping Officer - Contract Opportunity Are you an experienced Arborist looking to make a difference in the community? Service Care Solutions are currently recruiting for a Tree...

  • Bereavement Service Officer

    1 week ago

    Kettering, United Kingdom Kettering General Hospital NHS Foundation Trust Full time

    Bereavement Officer Band 6 Kettering General Hospital Overview At Kettering General Hospital (KGH), we are seeking a full - time Bereavement Officer. Main Duties To provide sensitive and accurate care, support, and guidance for loved ones of deceased patients, recognising that they are experiencing a significantly difficult time in their lives. This...

  • Family Liaison Practitioner

    7 days ago

    Kettering, United Kingdom Kettering General Hospital NHS Foundation Trust Full time

    An exciting opportunity has arisen for a highly motivated, kind and compassionate individual to join the Patient Safety Team in the role of Family Liaison Practitioner. Patient Safety remains high on the national agenda and is core to our Trust values and priorities. Involving families in a compassionate manner is a crucial part of the incident learning...

  • Tree and Landscaping Officer

    2 weeks ago

    Kettering, United Kingdom Service Care Solutions Full time

    Position: Tree and Landscaping Officer Location: Kettering Hours: 37 per week Pay: £18.26 Per hour PAYE (Inc Holiday) | £23.32 Per hour LTD Umbrella Join Our Team as a Tree and Landscaping Officer – Contract Opportunity Are you an experienced Arborist looking to make a difference in the community? Service Care Solutions are currently recruiting for a...