Governance and Support Assistant

1 week ago


Ellesmere Port, United Kingdom Cheshire West and Chester Council Full time

**Organisation**
- Cheshire West and Chester Council

**Location**
- Ellesmere Port

**Job Category**
- Administration

**Grade**
- CWAC NJC - Grade 5

**Salary Min**
- £25,989 per annum

**Salary Max**
- £28,142 per annum

**Hours per week**
- 37

**Weeks per year**
- 52.143

**Employment Type**
- Fixed Term

**Contract Duration**
- 31/03/2026

**Closing Date**
- 22/08/2025

**Ref No**
- W4118

**Documents**

Cheshire West and Chester Council is a place where everyone can Thrive - through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.

Responsibilities will include, but are not limited to:

- Provide advice and support on Unit4 Queries Helpdesk.
- Dealing with Queries on a ticketing system and over the phone.
- Administrative tasks within the system focused on position maintenance but not limited to.
- Working in a fast based environment, to ensure KPI and SLA achievement.

This is an agile post which means working in one of our modern ‘Hub’ style offices in locations across the borough as well as the opportunity to work from home where suitable. The benefits of working for the Council go well beyond making a difference to people’s lives, as well as working within a supportive environment with people who share your values you will have access to a range of benefits.

Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information.

Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £12.60 per hour for all contracted hours.



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