Customer Support Representative

4 days ago


London, United Kingdom Comply Full time

**Customer Support Representative**

**The Career Opportunity**
This position has high expectations as you will have extensive exposure to our Product Management and Sales teams at all levels. If you excel in this role, there is potential for advancement, learning, and overall career development within the organization

**The Role**:

- Perform set-up and configurations within the COMPLY platform to effectively activate new client accounts.
- Respond efficiently to customer inquiries and maintain exceptional customer satisfaction.
- Manage customer account activation implementations to ensure customer satisfaction and meet deadlines.
- Review and interpret data received from various sources, identifying any discrepancies in data received and accurately uploading the data into the COMPLY platform.
- Prioritize incoming customer support cases in a high-volume, fast-paced environment.
- Manage support case details in our case tracking system.
- Respond to customer questions, update clients on project status and troubleshoot issues in a timely manner.
- Collaborate daily with our Technical Support and Product Development teams to represent our customers’ needs, both immediate and long-term.
- Manage multiple projects simultaneously, prioritize tasks, and reach deadlines.
- Provide efficient productivity and exceed clients’ expectations for support.

**Qualifications**:

- Must be open to working multiple shifts **(GMT hours as this role is located in the UK)**:

- Bachelor’s Degree with 0-3 years of work experience
- Major in Accounting, Finance or Economics is a plus
- Excellent customer-facing and communication skills, both written and verbal.
- Ability to accurately analyze and interpret data.
- Exceptional organizational and time management skills.
- Superior troubleshooting, resolution, and analysis skills.
- Ability to perform complex tasks and prioritize multiple projects.
- Previous experience in a high-volume call environment and/or customer support role is a plus

***COMPLY is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.



  • London, United Kingdom Huntress Full time

    A Global Software Company based in London is seeking Customer Support Representative to join their team on a contract basis for 12 months. In this role you will: Log cases on the IT Service Desk and maintaining details of software / hardware problems detected. Represent peers in Global Forums in Transfer of Information (TOI) and other training...


  • London, United Kingdom VB Promotions Limited Full time

    **Customer Support Representative - Join Our Dynamic Sales & Marketing Team** Are you a people-person with a knack for problem-solving? Do you thrive in a fast-paced environment where every day is different? If you're ready to level up your career in customer support while being part of an energetic, growth-driven team, we want to hear from you. **Who We...


  • London, United Kingdom Aquent Full time

    **: Aquent is seeking a Customer Support Representative for a 12-month contract in Staines-upon-Thames. The role comes with a contract rate of £116.48 per day, which amounts to £30k p/a. The role is offered on a hybrid-working or remote basis, and there is potential to extend after 12 months. The Customer Support Representative will be responsible for...


  • Greater London, United Kingdom Shuffle Full time

    Shuffle Greater London, England, United Kingdom Customer Support Representative About Shuffle Shuffle is a fast-growing circular finance platform supporting the UK’s best hospitality venues and rewarding customers through our consumer app. We’ve launched in Manchester, Liverpool and Glasgow, with more cities on the way, backed by £4m from top-tier VCs....


  • London, United Kingdom theprintspace Full time

    Customer Support Representative for a high-growth tech company in the creative arts industry theprintspace is a best in class fine art & photographic printing studio with an outstanding customer satisfaction reputation. We are looking for a focussed and intelligent Customer Support Representative ready to take a forward career step in the exciting creative...


  • London, United Kingdom Homeppl Full time

    Homeppl creates financial inclusion. We bring equality of opportunity to consumers, allowing businesses to safely transact with all consumers, including those from outside the UK, those who are self-employed or students and others without a credit file. We started in the rental market, giving tenants the opportunity to rent on fair terms, whilst keeping our...


  • West London, United Kingdom Pole Star Global Full time

    As the leader in maritime intelligence, Pole Star empowers better decision-making and protects clients’ business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation - through provision of high-performance, cyber-secure solutions underpinned by immense service and constant technological innovation. We...


  • London, Greater London, United Kingdom Comply Full time £25,000 - £40,000 per year

    Who Are We:Complyis the leading provider of compliance SaaS and consulting services for the global financial services sector. With more than 5,000 clients and hundreds of employees across the globe, Comply empowers Chief Compliance Officers and their teams to proactively manage regulatory obligations, mitigate risk, and scale with efficiency and...


  • London, England / York, England, United Kingdom Comply Full time

    Who Are We: Comply is the leading provider of compliance SaaS and consulting services for the global financial services sector. With more than 5,000 clients and hundreds of employees across the globe, Comply empowers Chief Compliance Officers and their teams to proactively manage regulatory obligations, mitigate risk, and scale with efficiency and...


  • London, United Kingdom Digby Morgan Full time

    summary - _ london, london_ - _ £30,000 - £45,000 per year_ - _ permanent_- specialism - graduate- sub specialism - business services- reference number - PR-1225526:LON:H - job details Customer Representative Working for a company with a presence across Europe, you will act as the first port of call for new and existing partners, providing a first class...